AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
1.9K members online now
1.9K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Google reviews disappeared by more than 50%

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google reviews disappearing isn't new, but it happened this past weekend, slashing my 73 google reviews down to 30 ...(link to my Google Business page: https://www.google.com/maps/place/Magician+Nash+Fung/@46.2920241,-140.1927039,4z/data=!3m1!4b1!4m5!3...

I see the same happened to my friend in the same category, and looks like Google erased all reviews older than 5 years.

Does anyone know why that's happening? I hope this isn't a new thing Google is doing because what's the point of collecting reviews if they are just going to erase them?

1 Expert replyverified_user

Google reviews disappeared by more than 50%

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

This has happened to our small business as well, having lost 31 reviews in the last week. I have called and emailed Google who are looking into it and said its a glitch and they may or may not return. This is very upsetting, stressful and discouraging. These take a long, long time to get, sometimes years. Any information is appreciated. Thank you

Google reviews disappeared by more than 50%

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

If it isn't a glitch and THIS is the reason why (Google stops counting anonymous reviews, read:  http://blumenthals.com/blog/2018/05/24/google-stops-counting-anonymous-reviews/), then I'm gonna be extremely disappointed at Google. 

All my original reviews had the reviewers' names, not anonymous user ("A Google User"). Google changed their names to "A google user" awhile back, and now they are deleting them .... how's that fair? What in the world? 

Google reviews disappeared by more than 50%

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

@Nash F 

 

Yes, they are removing reviews that are old, even if they once were a user.  They once did this with Zagat users as well!  Just be vigilant and keep collecting new reviews.  Also, claim your special thanks it will help you gain more reviews and market your business.  https://smallthanks.withgoogle.com/

Thanks,

Nathan Olsen

Google reviews disappeared by more than 50%

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I'm still waiting to hear back from a specialist on this. 

Google reviews disappeared by more than 50%

Top Contributor
# 6
Top Contributor

not  sure you consider me  a  "specialist".

All I can  say it  seems starting happen recently  for many users  and their listings and  Google got alerted on this problem.

 

But there is not yet any explanatory answer

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google reviews disappeared by more than 50%

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Google themselves have told me a specialist is working on this glitch and to wait and see. Thanks 

Google reviews disappeared by more than 50%

Top Contributor
# 8
Top Contributor

@Rula B M  and  all the others:

 

I recommend to follow Mikes blog

 

I'm sure you guys get  there the "newst news" regarding this matter.

It's btw for me -and  apparently not even for Mike-   not even clear it's a  glitch  only.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google reviews disappeared by more than 50%

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

This is completely unfair as they are not anonymous reviewers. Their names were all showing and with time I noticed their names were removed. I responded to each by name! These reviews take months and years to accumulate. This is very upsetting and stressful. Thank you for your replies. Have a great Saturday !