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Google my business not showing correct image in search or maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business Name: Castillo Law

Address: 2025 N 3rd St. Ste. 150 Phoenix, AZ 85004

Tel:  (480) 206-5204

Maps: https://goo.gl/maps/2jirBEWydSN2

Website: castillolawphoenix.com

 

Hi, GMB is pulling an image from the Staff section of our website instead of either the images we have uploaded into the dashboard or the json-ld schema that we added via google tag manager. Help please as this photo is not what we want showing as our main branding image.

 

Here is the current image appearing:

search-wrong-photo.jpgmaps-wrong-photo.jpg

1 Expert replyverified_user

Google my business not showing correct image in search or maps

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

It might help to upload newer fresher images and you could always block Google in your robots.txt for these images.

Google my business not showing correct image in search or maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Nathan D, thanks for the reply. As I mentioned I have uploaded images directly to the GMB dashboard and also have a json-ld file loading via Google Tag Manager which has two images specifying both the "logo" and "image" tags under "@context" and "@type" via the schema.org specification. Neither of these have caused a change to occur.

 

This seems like an error on Google's part and needs to be resolved on their end. From reading the number of other posts on here regarding this issue there is definitely an issue with how they have enacted something on their algorithm. I can see how it is beneficial for businesses that have not taken the time to verify and upload images to GMB or gone to the trouble of implementing json-ld for schema purposes.

 

Again thanks for the response but this feels like an issue that I need Google's help on, which is why I have posted it here based on other similar posts on this board.

Google my business not showing correct image in search or maps

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

You can always reach out to GMB on Twitter or Facebook , usually takes 1-5 business days, or even request to talk to a specialist

Google my business not showing correct image in search or maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Now I am confused. From reading other posts on this forum it has been said that what I am posting is the best way to get help on this matter. Am I misreading other posts?

https://www.en.advertisercommunity.com/t5/forums/v3_1/forumtopicpage/board-id/Basics_for_Business_Ow...

Google my business not showing correct image in search or maps

Collaborator ✭ ☆ ☆
# 6
Collaborator ✭ ☆ ☆

@Roger W - We are mostly volunteers on this forum and from reading your post it sounds to me that you want to reach out to GMB directly.

Google my business not showing correct image in search or maps

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Nathan, I understand the volunteer aspect of this forum. If you look at my link in the prior post it seems like this is the best place to get this resolved. 

 

Do you recommend that I use a non google avenue to get googles attention such as twitter or Facebook? I only use google so I’d have to create new accounts to use those avenues. 

 

Im not trying to be a pain. This is a serious issue for a business that employees a number of people who are pretty reliant on google sending them business. The current photo that represents their business is not acceptable and is potentially harming heir ability to gain or retain existing clients. I understand that this may seem like a trivial matter but I assure you that it is not. If there is a better avenue for alerting google to this issue that doesn’t involve non-google platforms I am all ears to your suggestions. 

Google my business not showing correct image in search or maps

Collaborator ✭ ☆ ☆
# 8
Collaborator ✭ ☆ ☆

No worries @Roger W - The three options (Twitter/FB/Specialist) are the ways Google My Business list to reach out to them directly.

 

There are some top contributors on here who can escalate issues, as shown on your link, but personally I've reached out on Twitter on several occasions and have received great results faster. That's just me though. 

Google my business not showing correct image in search or maps

Top Contributor
# 9
Top Contributor

Hey Roger,

 

Unfortunately the profile photo that displays in the Knowledge Panel is selected algorithmically so Google support will not update it for you if you reach out to them.  I have found Google is often looking for an external photo of the location so that's what I'd suggest using as the cover photo inside GMB.  They also tend to hate logos so I'd avoid using a photo that has a logo or it will increase the chances of Google will ignore your preferred photo and pick something else.


Joy Hawkins, Google My Business Top Contributor
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Google my business not showing correct image in search or maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thanks @JoyHawkins can you point me to something specific that Google has in regard to what they want to appear for these photos? At the moment I am getting midnight calls from a client who cannot understand why a random photo from their staff section of their website is appearing for their businesses official photo on google search and google maps. no biggie just the employment of myself and another person. happy friday to you and all the volunteers here.