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Google maps locator icon

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Ok, I 've done everything to correct this issue.  I don't know what is left to do so therefore, am reaching out now.  I moved my biz months ago.  I have everything verified as directed.  All is accurate except....when clients hit the google map locator icon, it takes them to my old address.  I'm done with this happening!  I can't tell clients to NOT use the locator icon....everyone does.  Where is the problem with this?  For the life of me, I can't find it.  And, from most questions asked, it's very common frustration biz owners have with google.  It seems to me, something should be done with this process. Help please

 

Cindy

1 Expert replyverified_user

Google maps locator icon

Rising Star
# 2
Rising Star

name and address?

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: Google maps locator icon

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
cindy chastain

Bella Lash and Tan

16552 SW Boones Ferry Rd
Lake Oswego, OR 97035

Google maps locator icon

Rising Star
# 4
Rising Star

Looks like there are two locations:

 

https://www.google.com/maps/place/Bella+Lash+and+Tan/@45.397391,-122.7341267,15z/data=!4m12!1m6!3m5!...

 

and 

 

https://www.google.com/maps/place/Bella+Lash+and+Tan/@45.4068284,-122.7279184,17z/data=!3m1!4b1!4m5!...

 

The first one appears to be unclaimed. Did you ever try to claim it? Have you tried "Suggest an Edit" >"Place is permanently closed or has never existed" > "Moved Elsewhere" and then entering your new address?

 

 

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Google maps locator icon

[ Edited ]
Rising Star
# 5
Rising Star

Actually, it looks like mine was approved showing the old location to the new location:

Bella Lash and Tan
16552 Boones Ferry Rd, Lake Oswego, OR 97034
APPROVED · Map marker · Address
 
Give it a day and see if that fixes it
_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Google maps locator icon

Rising Star
# 6
Rising Star

Its already showing at the new location - you are currently stuck with duplicate listings at this point.  Follow these steps https://support.google.com/business/answer/4669139?hl=en

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile