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Google is suddenly translating my business name automatically

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business name: Isolation Majeau et frère

Address: 20, Route 125, Saint-Esprit, Québec, Canada (J0K 2L0)

Phone: +1 800-263-2823

GMaps link

Website: http://www.isolationmf.com

 

I've noticed today that Google.ca is now translating my client's business name automatically on the English search results page.  The client's business name is in French (Isolation Majeau et frère) and Google now displays it as "Majeau Brothers Insulation".

 

Can anybody help me fix this issue?

 

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Mathieu L
July 2017

Google is suddenly translating my business name automatically

Top Contributor
# 4
Top Contributor

Hey @Mathieu L

At first my idea about "what is causing" this naming mess:

 

Guessing the listing was created somehow via MapMaker at a time of MapMaker and maybe even before you cliamed and verified it.

And through MapMaker have been specified several names (not by you but by the former MapMaker community)

Later -and when you verified the listing- the "multiple" names kept tied to your verifed listing and will now shown depending on the used Userinterface and depending on using GMaps or GoogleSearch.

A very nice impresssion of this naming mess is per this GMaps URL

https://goo.gl/maps/WdTV7HpjPJE2 

 

Now and since you confirmed having specified it correctly in your dahsboard its a matter of Google to get rid of the naming mess.

 

I recommend contacting business support at first:

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting the mess removed:

Talk to a specialist

Facebook

Twitter

 

I hope the folks of support are able to fix the issue .

In case they are not able or not cooperative come back to here.

I will then try escalate it my way and channels as TC to Google

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Google is suddenly translating my business name automatically

Top Contributor
# 2
Top Contributor

just my poor thoughts @Mathieu L

 

the "translation" happens on my (German) end too for your listing - but has nothings to do with Google.ca or Google.com 

 

I get the name with "brothers" shown up if using the English Userinterface of Googlesearch like with this URL (note the parameter hl=en)

https://www.google.com/search?hl=en&q=Isolation+Majeau+et+fr%C3%A8re&rlz=1CAACAG_enDE634DE634&oq=Iso...

Andi get the same knowledge panel showing the name with "frere" if using the French UI of GoogleSearch (note the parameter hl=fr)

https://www.google.com/search?hl=fr&q=Isolation+Majeau+et+fr%C3%A8re&rlz=1CAACAG_enDE634DE634&oq=Iso...

 

 

This are the related GMaps URLs 

https://goo.gl/maps/WdTV7HpjPJE2 (is using the English UI of GMaps)

https://goo.gl/maps/DJafHt1a5Mt (is using the French UI of GMaps)

 

What is the specification in your dashboard fro the listing in question?

 

I suppose it's "Isolation Majeau et frère" 

But would like to get this confirmed by you

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google is suddenly translating my business name automatically

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello @Helmut Geissler and thanks for replying.

 

As you've guessed, the name of the business in my GMB dashboard is "Isolation Majeau et frère".

 

Here's a screenshot, if it helps.

 

Do you have any idea how we can resolve this?

Marked as Best Answer.
Solution
Accepted by topic author Mathieu L
July 2017

Google is suddenly translating my business name automatically

Top Contributor
# 4
Top Contributor

Hey @Mathieu L

At first my idea about "what is causing" this naming mess:

 

Guessing the listing was created somehow via MapMaker at a time of MapMaker and maybe even before you cliamed and verified it.

And through MapMaker have been specified several names (not by you but by the former MapMaker community)

Later -and when you verified the listing- the "multiple" names kept tied to your verifed listing and will now shown depending on the used Userinterface and depending on using GMaps or GoogleSearch.

A very nice impresssion of this naming mess is per this GMaps URL

https://goo.gl/maps/WdTV7HpjPJE2 

 

Now and since you confirmed having specified it correctly in your dahsboard its a matter of Google to get rid of the naming mess.

 

I recommend contacting business support at first:

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting the mess removed:

Talk to a specialist

Facebook

Twitter

 

I hope the folks of support are able to fix the issue .

In case they are not able or not cooperative come back to here.

I will then try escalate it my way and channels as TC to Google

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google is suddenly translating my business name automatically

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

The GMB support team was able to fix this issue for me over the phone.

 

Thanks for your help @Helmut Geissler!

Google is suddenly translating my business name automatically

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thanks a lot Helmut. I called Google and they fixed it right away.