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Google is not reflecting the exact number of Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 Hi,

 

I just noticed that a website named Knock Down Pest Control has suddenly started mentioning that there is 1 Google review. However, the actual number of reviews are 55. Check the screenshot attached.

 

Map Listing here https://goo.gl/AQJv78

 

Can anyone help me with this ASAP?

 

Capture.PNG

1 Expert replyverified_user

Google is not reflecting the exact number of Reviews

Top Contributor
# 2
Top Contributor

Thanks for reporting

 

escalated it to Google  (the link is FMI & reference  only)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google is not reflecting the exact number of Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,

 

Thank you for your response!

 

I have one more concern.

I had a listing of "Knock Down Pest Control" in my account which was not verified but was LIVE. It was having more that 50 reviews and a number of photos for past 2 years.

But now my friend had claimed the listing and an another listing is now verified in my account and the older one is showing as duplicate. Is it possible in any way to recover my previous listing with all the reviews and photos.

 

See the screenshot. I want the listing which is showing as duplicate live again with all the reviews and photos.

 Capture2.PNG
I need to do this urgently. Any help would be greatly appreciated.

Thank you!