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Google directions not correcting from old address.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Joy, I am working with a customer in MD that moved about 3 months ago. We created a G+ page with the new information which matches their webpage and Facebook. When GSearching or GMapping them, the pindrop shows correct, and the listed address is correct. However when using the "Directions" function from either source, the directions take the user to the old address in written form. When looking at the directions on the Map, the user is taken to the old address, and then "FLOWN" to the new address. Could you help with that?
Subway Auto Body 781 Annapolis Road, Gambrills, MD 21054
subwayautobody.com
G+:
https://plus.google.com/u/1/b/115362763336465271012/115362763336465271012/about?gmbpt=true&hl=en

Directions request:
https://www.google.com/maps/dir/1016+Morgan+Station+Drive,+Severn,+MD+21144-1249,+USA/Subway+Auto+Bo...

1 Expert replyverified_user

Re: Google directions not correcting from old address.

Top Contributor
# 2
Top Contributor

Hey @Michael J. The short answer is you have to call Google to fix it: https://support.google.com/business/contact/business_c2c 

 

I wrote an article that talks about this if you want to read more about it: http://www.joyannehawkins.com/why-your-driving-directions-might-be-wrong-on-google-maps-after-you-mo...


Joy Hawkins, Google My Business Top Contributor
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