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Google+ brand page Insights missing data beginning March 7th

Explorer ✭ ✭ ☆
# 1
Explorer ✭ ✭ ☆

 Problem: Beginning March 7th, the Google My Business Insights "Actions on Posts" report for my brand page is missing almost all +1 and comment data. 

 

Brand Page: plus.google.com/+PeggyKTC

 

Here is the "Actions on Posts" overview for the past 90 days: 

  (See album: https://goo.gl/photos/dtNwq871c5Vmw4Jr5)

 

 

As you can see, the total number of Actions on Posts closely tracks the number of +1s and that has dropped to almost nothing starting March 7th.

 

On average the posts themselves have the same number of +1s/comments/reshares than they did a month ago. Looking at the data for individual posts, most of the +1/comment data appears to be missing.   

 

Here is an example:

> post made Mar 29, 2016  (according to the Google My Business help center the data should update within 48 hours) 

 

> post URL: https://plus.google.com/+PeggyKTC/posts/9Ptqu1tVrT8

   (Note, when clicking on the post link from inside Insights, this is the full URL:

       https://plus.google.com/b/103172072345300450419/+PeggyKTC/posts/9Ptqu1tVrT8?gmbpt=true&hl=en&_ga=1.2... )

 

> Data in Insights: 

(See album: https://goo.gl/photos/dtNwq871c5Vmw4Jr5)

 

 

Note that the time period is set to "All-time"

 

It shows these "Actions"

+1s - 0

Comments - 0

Shares - 8

 

Here are the same stats on the post itself:

(See album: https://goo.gl/photos/dtNwq871c5Vmw4Jr5)

 

It shows:

+1s - 63

Comments - 5 (+ spam!)

Shares - 8

 

Only the "Shares" number is correct in Insights.

 

I spot checked a number of other posts in Insights, and I see the same thing - +1s and Comments are either uncounted or significantly undercounted.

 

The data is the same in Insights on the web and the Google My Business mobile app.

 

Is this a known issue?  If so, is there an ETA when it will be fixed?

 

(I'm happy to share more examples if you need them)

((Also, if this is a Google+ issue I can escalate there))

 

((( Note: I originally included screenshots inline in the post, but when I tried to post the images were removed and I got this error message: 

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. ))) 

1 Expert replyverified_user

Re: Google+ brand page Insights missing data beginning March 7th

Top Contributor
# 2
Top Contributor

Hi @Peggy K

 

I'm not entirely sure whose domain insights would fall under, but I'll find out and let you know.



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google+ brand page Insights missing data beginning March 7th

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Thanks Tim! I've talked to a couple of other Brand Page managers and they are seeing a similar problem. I can ask them to make more detailed reports here if that would help.

Re: Google+ brand page Insights missing data beginning March 7th

Top Contributor
# 4
Top Contributor
Hi Peggy

It has been sent though for investigation. Will update you when I hear back



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google+ brand page Insights missing data beginning March 7th

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
Thank you!

Re: Google+ brand page Insights missing data beginning March 7th

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆
Hi Tim, Insights are missing Comment and +1 data again (still?). I can provide screenshots if you need them.

Re: Google+ brand page Insights missing data beginning March 7th

Top Contributor
# 7
Top Contributor
Hi Peggy.

I'll try and find out what is going on.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google+ brand page Insights missing data beginning March 7th

Top Contributor
# 8
Top Contributor

Hi @Peggy K

 

Quick update. Elizabeth is chasing this down.

 

Reports also coming in yesterday on another big bug in business pages, so hopefully they can get this all sorted in one go.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google brand page Insights missing data beginning March 7th

Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆
Thanks so much!

It's still missing comment and +1 data for me today.

Re: Google brand page Insights missing data beginning March 7th

Top Contributor
# 10
Top Contributor
Hi Peggy

Can you check today, apparently corrected ?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership