My Business
4K members online now
4K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Google Trusted Stores Response Time

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi everyone,

 

Concerning Google Trusted Stores, their guidelines are that the Merchant will respond to an escalation within 1 business day. Let's say in this (true) scenario, the customer receives an automated reply from the Merchant within one business day saying "We have received your email and will respond shortly"; however, it is not until 2 business days that a personal email is sent.

Does anyone know if Google is satisfied with a customer just receiving an automatic confirmation email within one business day?

 

Not trying to split hairs, just thought there might be some insight/experience out there.

 

 

Thanks,

Marcus

1 Expert replyverified_user

Re: Google Trusted Stores Response Time

Top Contributor
# 2
Top Contributor

Hi @Marcus R

 

We deal with Local Business Pages in this forum. I did a little digging and here is the Trusted Stores help section

 

https://support.google.com/trustedstores#topic=4544280

 

Hope you find your answer



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership