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Google Trusted Stores Response Time

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi everyone,


Concerning Google Trusted Stores, their guidelines are that the Merchant will respond to an escalation within 1 business day. Let's say in this (true) scenario, the customer receives an automated reply from the Merchant within one business day saying "We have received your email and will respond shortly"; however, it is not until 2 business days that a personal email is sent.

Does anyone know if Google is satisfied with a customer just receiving an automatic confirmation email within one business day?


Not trying to split hairs, just thought there might be some insight/experience out there.





1 Expert replyverified_user

Re: Google Trusted Stores Response Time

Top Contributor
# 2
Top Contributor

Hi @Marcus R


We deal with Local Business Pages in this forum. I did a little digging and here is the Trusted Stores help section


Hope you find your answer

Tim Capper, Google My Business Top Contributor
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