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Google Stars Don't Appear

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello I am contacting because our google stars (from reviews) doesn't appear on our knowledge panel, whereas before it did. How can we get the stars back on the knowledge panel?

 

The Academy Palma 

La Rambla 8 1,1 

Palma de Mallorca, Islas Baleares 07003

971725671

https://www.google.es/maps/dir/''/google+maps+the+academy+palma/@39.5727551,2.5805434,12z/data=!4m8!...

http://www.academiainglespalma.es/

1 Expert replyverified_user

Google Stars Don't Appear

Top Contributor
# 2
Top Contributor

This looks like a bug since the reviews don't show up in the Knowledge Panel but they do show up when you click on Maps.

 

I'll escalate this to Google to take a look and let you know when I hear back.


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
Read My Column on Search Engine Land
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Re: Google Stars Don't Appear

Top Contributor
# 3
Top Contributor

@The Academy P So I was incorrect - this is not a bug, this is the way that it's supposed to be for schools.  This change was made some time last year I believe and no schools show review stars in the knowledge panel but they do show them on Google Maps.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Google Stars Don't Appear

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hello Joy, 

This is what a google representative has told me as well. But all our competition, who are also English language schools, still have their stars shown on the knowlesge panel. 

 

Google Stars Don't Appear

Top Contributor
# 5
Top Contributor

If you want to list some examples, I can look and see if there is a reason why.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Google Stars Don't Appear

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

One of the companies is Ocidiomes and another example is UP2U english language school Mallorca

Google Stars Don't Appear

Top Contributor
# 7
Top Contributor

Cara,

 

Can you list all the categories you are currently using on your listing? I see the English Language School is your primary category but do you have any others listed in GMB?

 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual