Google Reviews not showing up when I search my company name (screenshots included)
When I search my Business Name "Rock Candy Media" my search looks like this:
However, if I include 'Austin' at the end like this, "Rock Candy Media Austin" - then, google maps shows up with our google reviews.
How can I get the google maps/reviews to show up when I search ONLY the company name: 'Rock Candy Media'
Re: Google Reviews not showing up when I search my company name (screenshots included)
The knowledge graph (items on the right side) generate in regards to the users search 'intent' - if they are just searching for a company then Google will probably only show information about that. However, if they are searching for the company services/products specifically and Google looks at previous searches then they might show the GMB knowledge graph. It all varies on the users intent and optimization of the brand online.
Also, one thing I would suggest is to not have employees or the company itself rate your business - that's goes against the guidelines seen here: https://support.google.com/contributionpolicy/answer/7400114 example: https://goo.gl/maps/Jpv72Sos9go