My Business
1.1K members online now
1.1K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Google Reviews - Review Not Showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi I'm looking for assistance for our company's Google Reviews. We wrote a response to a review and it doesn't show publicly. However it does show when logged into our Google Account. Screenshot below. 

Not sure what the best steps are to solve this? Any help would be greatly appreciated.

google reviews.png

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Diamond M
July 2016

Re: Google Reviews - Review Not Showing

Top Contributor
# 2
Top Contributor

Hi @Diamond M

 

In that screenshot, it shows you wrote a review, not replied to a review.

 

Log into dashboard >> https://business.google.com/manage/

 

Manage Location >> Then Select Reviews in top navigation

 

Respond to review

 

Le Talbooth   Reviews.png

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Reviews - Review Not Showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi!

The company I work for as the Internet Coordinator has a bad review, that continues to be re-posted semi-frequently... "Todd N" .. from back in 2010-2011... most recent was July 20, 2016... word for word the same review that he's posted before on both Google several times, and on Yelp...

How can I report this, or have it taken off? We have tried countless times to contact this person and try to make it right, but some people you just can't please. It's not fair that he keeps re-posting this bad review.

Re: Google Reviews - Review Not Showing

Top Contributor
# 4
Top Contributor

Hi @Anthony C

 

Report the review with business support:

 

https://support.google.com/business/contactflow

 

Show them the repostings



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Reviews - Review Not Showing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you!

Re: Google Reviews - Review Not Showing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you Tim! Makes sense, because we are currently in the middle of transferring ownership of our business on Google to verify the account. So we currently don't have a "Reviews" section. But we will have that area once our account if fully managed and verified.

Google Reviews - Review Not Showing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Tim, I'm having trouble replying to a review and I've done exactly what you've done here. I get the next screen saying response published with an option to edit and delete and when I refresh and go back to look at it, its not there as if I've never responded at all. Any advice. Pete

 

Re: Google Reviews - Review Not Showing

Top Contributor
# 8
Top Contributor

Hi @The C

 

Can you show where you replied in dashboard >> published and then again after with it not showing.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Reviews - Review Not Showing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Tim,

I went in to manage locations

looked at reviews and response data.

Clicked on manage review

I read the review I wanted to reply to then clicked on view and reply,
wrote the reply and clicked submit. A box came up top centre saying
published and I then hit the back arrow at top left of review to take me
back.

The box then changed to edit or delete review. I then refresh the page and
it all goes back to the start showing view and reply.

Hope this helps.

Pete