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Google Reviews Not showing despite email confirmation from Google

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We held a pre Christmas function and had 16 guest provide a review of our business. I received the email to confirm the review and the tab says "victor just left a review for Infinity Property Agents Sydney on Google My Business". and READ REVIEW

 

BUT

 

Only 5 of the 16 reviews are showing for our business.

 

Link: https://business.google.com/u/0/b/115988968636902647417/dashboard/l/06152331638695170158?hl=en

 

Q: Where are the rest???

1 Expert replyverified_user

Re: Google Reviews Not showing despite email confirmation from Google

Top Contributor
# 2
Top Contributor
I Michael,

We can't see that link, only someone logged into your account can.

It sounds like, based on what you said, all 16 reviews happened that night from your location? Is that a correct assumption on my part?

If so they were likely filtered as spam. The guidelines say not to have clients leave reviews on a review station in your office. If they were all left the same day from your location, especially from one computer or all on phones using your WIFI. that's what it would look like.

Here are the review guidelines. There are many other issues that can cause reviews to be filtered.
https://support.google.com/business/answer/2622994?hl=en&ref_topic=6001257

Google tries hard to be fair but so many businesses pay people to write fake reviews or offer incentive to customers, that it sort of ruins it for the honest businesses sometimes.