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Google My Business will not update my website after domain change

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# 1
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I recently changed domains from eudoragraphics.com -> hometowngraphics.com. The domains are hosted with godaddy and website through squarespace. Everything is in place and working. eudoragraphics.com (and every variation) is redirected to hometowngraphics.com. I have added every variation to Search Console. Fetched as Google. Added sitemap. Checked for robots.txt errors, none. I did an address change from www.eudoragraphics.com -> www.hometowngraphics.com. That has been in place for days, actually weeks because I tried twice thinking I didn't have my redirects in place. I used to have "www.eudoragraphics.com" as my website in My Business. It would never let me update, would always revert back. Now, Google has dropped the website from my listing entirely and it still won't let me add "www.hometowngraphics.com". I refresh the page in seconds and it's gone. Does it typically take a Long time for an address change to complete? I only have 12 pages on my website. Please help.

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Google My Business will not update my website after domain change

Top Contributor
# 2
Top Contributor

Hi @Curtis E

 

There have been a couple examples of people having this issue recently and one was with a squarespace website. It ended up working eventually but it took a few weeks and the exact issue wasn't determined. Would you try one thing for me out of curiosity? In your Google My Business dashboard, instead of adding www.hometowngraphics.com as the website, would you try adding it as www.hometowngraphics.com/about/

 



TomW, Google My Business Top Contributor
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Google My Business will not update my website after domain change

Top Contributor
# 3
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@Curtis E - I would also test adding the https version: https://www.hometowngraphics.com

 



TomW, Google My Business Top Contributor
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Google My Business will not update my website after domain change

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# 4
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while I appreciate the help @TomW is trying to givee @Curtis E

I predict it will not work either.

I just tried using www.hometowngraphics.com/about in a test page of my own dashboard as well as in MapMaker and can tell yu it got autodenied in MapMaker and not saved in GoogleMyBusiness.

 

Strongly recommending to read  the linked artikel below

 

I now have created an article to summarize my findings:
https://docs.google.com/document/d/12otVIWXu3fmZVk3W7PwfySBpg6HZpHtbWNKmvW0R_Ss/edit?usp=sharing

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google My Business will not update my website after domain change

Top Contributor
# 5
Top Contributor

@Helmut Geissler - I was hoping you add to this discussion as I know you have a lot of experience with this particular issue. I have read your article before and have learned from it. But if in fact the issue is SSL, wouldn't the domain be okay here since it is accessible at the https version? https://www.hometowngraphics.com/



TomW, Google My Business Top Contributor
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Google My Business will not update my website after domain change

[ Edited ]
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# 6
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@TomW - I tried adding again today "www.hometowngraphics.com" "www.hometowngraphics.com/about" and "https://www.hometowngraphics.com", none worked.

@Helmut Geissler - Squarespace autogenerates SSL certificates anytime you're using a 3rd party domain. They did it when my domain was eudoragraphics.com, and yet I was able to add that to GMB just fine. Even if I choose to use an "Insecure" site through squarespace's settings, my site defaults to https version because I'm using a 3rd party domain. I tried toggling that setting in squarespace, made no difference to how my site is accessed, or my ability to add it to GMB.

 

Search Console still shows my site is "undergoing a move" in change of address - not sure if that's the cause of my issue. How long does that typically take? Again, my site is only 12 pages. This is really kind of annoying...

 

Re: Google My Business will not update my website after domain change

Top Contributor
# 7
Top Contributor

Hi @Curtis E

 

Try adding www.hometowngraphics.com to your GMB listing again when you get a chance. I think it might work now.... hopefully.



TomW, Google My Business Top Contributor
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Google My Business will not update my website after domain change

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# 8
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I was able to add it this weekend after I got the "Monitor the Google Search traffic" email for my new domain; it just took a couple weeks. However, it's still showing it's undergoing an address change to the new domain, but that's not as much concern for me because it's a small site with very little stats... Thanks