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Google Customer Reviews Not Showing in the badge

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our Google Customers Review Badge is showing on our site with "No Reviews". We have over 240 reviews going back to April of this year. We previously had reviews in the badge under the old program. When we switched over we no longer have the reviews in the badge. We checked the test seller rating URL  (replacing example with our URL) and it shows that we have no reviews. I can see the reviews in the Overview section of the Google Merchant Center.

 

We are using BigCommerce as a shopping cart and they handle the integration. They claim it is not their issue.

 

Any assistance to get the reviews to show or an understanding of why they are not showing is greatly appreciated.

 

Matt

1 Expert replyverified_user

Google Customer Reviews Not Showing in the badge

Top Contributor
# 2
Top Contributor

Thanks for coming to the community! It looks like you may have forgotten some important information that I'll need in order to address your issue. Can you please provide the following:

1. Business Name
2. Business Address
3. Business Phone number
4. Maps URL
5. Website

Once I have that information, ​I​'ll do my best to help. 
Thanks!

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Customer Reviews Not Showing in the badge

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

1. Business Name: Satellite Radio Superstore
2. Business Address: 3302 Athena Drive Winter Park, FL 32792
3. Business Phone number: 800.513.8554
4. Maps URL
5. Website: www.xm-radio-satellite.com

Google Customer Reviews Not Showing in the badge

Top Contributor
# 4
Top Contributor

Hmmm @Matt M

 

Apparently there are two different listings or yours is suspended.

The listing as I found is https://goo.gl/maps/AHA5uLJ14HT2 and it comes with your address but a different phone number.

And this listing is unclaimed.

I'm supposing yours is verified and you should manag it through your dashboard.

Can you please double check it isn't (for whatever reason) suspended?

 

A screen grab showing it while inEdit modus would be helpful

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Customer Reviews Not Showing in the badge

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Helmut,

We own three different companies and have our home address as the corporate address for each company. The 7213 address was our old business location for 10 years. We recently moved the businesses back to our home. When I am in the Merchant Console I don't see any message about being suspended.

 

Can you please clarify what you need me to provide you, "A screen grab showing it while inEdit modus would be helpful"?

 

@Helmut Geissler

Google Customer Reviews Not Showing in the badge

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hello Helmut,

Are you able to assist?

Google Customer Reviews Not Showing in the badge

[ Edited ]
Top Contributor
# 7
Top Contributor

@Matt M

 

sorry for the delay - but this "wonderful" forum seems to fail properly notifying me about your responses - I got the recent notification today - very late if you ask me!

 

Regarding "A screen grab showing it while in Edit modus would be helpful" I mean a screenshot of the listing in question in your dahsboard - after having clicked "MANAGE LOCATION" and then ttop right "EDIT"

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Customer Reviews Not Showing in the badge

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Helmut Geissler

 

I do not see  the "Manage Location" in the Google Merchant Center (not sure if I am looking in the wrong place). Here is a screen capture of what I see. https://snag.gy/tUF7YN.jpg

 

Please let me know if I am in the wrong area.

Re: Google Customer Reviews Not Showing in the badge

Top Contributor
# 9
Top Contributor

Hi @Matt M

 

as far I can see from your screenshot the issue is about and the screenshot shows Information from  "Google Merchant center"

Unfortunately you are here in the GoogleNyBusiness Help forum.

You would rather seek help in here: Google Merchant Center - Google Support

 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Customer Reviews Not Showing in the badge

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

@Helmut Geissler

 

I'm not sure where or who I need help from. I just need to get our reviews back that disappeared. Is the Google Merchant Center the place I should be looking for support or the GoogleMyBusiness?

 

I can't seem to find any direction on this.