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Getting A False/Accidental Review Removed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

A while back, a prospective customer was looking at our Google reviews on his phone, when he accidentally posted a 1-star review, without realizing. He stopped by a few days later to talk about future service, and I didn't get his phone # at that time.

 

We haven't seen him since, and the review still remains. I did send a request for him to remove the review via the e-mail address he used, but he never replied or removed the review.

 

Is there any way to get this removed? We would have a perfect 5.0 if that wasn't there. I posted a reply explaining the review, but we'd much rather prefer it be gone.