Getting A False/Accidental Review Removed
A while back, a prospective customer was looking at our Google reviews on his phone, when he accidentally posted a 1-star review, without realizing. He stopped by a few days later to talk about future service, and I didn't get his phone # at that time.
We haven't seen him since, and the review still remains. I did send a request for him to remove the review via the e-mail address he used, but he never replied or removed the review.
Is there any way to get this removed? We would have a perfect 5.0 if that wasn't there. I posted a reply explaining the review, but we'd much rather prefer it be gone.