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Genuine 1-Star Reviews Being Removed

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This will be an odd question. Entirely the opposite of what you're normally trying to achieve!

 

I am part of a group who are trying to remove access that a religious organisation has to secular state primary schools in New Zealand. They promote their religious faith to children as young as five years old. This is currently legal in New Zealand - it's complicated!

 

We (mainly parents of school children) put 1-star reviews on their GMB listing expressing our displeasure at their actions. Within a couple of weeks, they got their own staff and church members to post 5-star reviews in opposition and at the same time, our 1-star reviews started to disappear. Now there is only one 1-star review left and 25 5-star reviews from the people actually involved in promoting their material! The listing also had 9 questions on it. They have all been removed.

 

It feels like they have a stooge inside Google who is manipulating their listing for them. Does anyone have any advice on how I can get these genuine reviews back online? You can see most of the original 1-star reviews here. I've also shown *some* of the 5-star reviews that have a blatant conflict of interest.

 

Business: Churches Education Commission

Address: 55 Hugo Johnston Dr, Penrose, Auckland 1061
Phone: 09 526 0052

Map URL: https://www.google.com/maps?cid=3331601291864384196

Website: www.cec.org.nz

2 Expert replyverified_user

Re: Genuine 1-Star Reviews Being Removed

Top Contributor
# 2
Top Contributor

Hi,

 

The fake five star reviews are now gone. The overall rating is now at 2.1 with 7 reviews total. The reviews seem to be credible at this time. 

 

2 1 reviews.jpg

 

Please edit your post and remove the link to your blog, as this type of self promotion is not allowed and diminishes the credibility of your request for assistance here.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Genuine 1-Star Reviews Being Removed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi James,

 

Thanks for the reply but that isn't the listing that I'm referring to. It's a duplicate that has been marked as closed. This is the listing in question: https://www.google.com/maps?cid=3331601291864384196

 

The link to the blog is not for self promotion. I've copied most of the original 1-star reviews to that page to show what was originally on the listing and also "outed" some of the 5-star reviews as being their staff or people involved in promoting their services.

Genuine 1-Star Reviews Being Removed

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi Dave,

 

You are welcome and I appreciate the reply. 

 

I am submitting the two listings for further review. 

 

Original Listing (2.1 score): https://goo.gl/v1AZgw

New Listing (4.7 score): https://goo.gl/NxjkXv

Your Supporting Page: https://goo.gl/bTfqAd

 

Please give us time to work through everything.

 

Kind Regards,

 

James

 

 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Genuine 1-Star Reviews Being Removed

Top Contributor
# 5
Top Contributor

Curious if the one star reviews were done while at a meeting? They might have hit an IP filter?

Genuine 1-Star Reviews Being Removed

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Good question but no, far from it. I took Google's own advice and created a url to review the listing. Then I posted it in a facebook group of people who aren't happy with them. So while they might have come from the same link, they were all using different IP's.

Genuine 1-Star Reviews Being Removed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Any update on this?

Genuine 1-Star Reviews Being Removed

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi James,

 

It's been 3 weeks. Is anything happening with this?