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GMB Knowledge Panel Help

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# 1
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Hi,

 

I was wondering if someone would be able to help me. Google recently removed our maps listing then relisted it. Since then our knowledge panel has slowly disappeared from each search key phrase, as one of our competitors have the same name as us but we are based at a different location, and we are a different company. To make it easier, we are .com, and they are .co.uk.

 

Since I have joined the company in March, I have noticed that they have been very inactive across all their social media accounts along with their website, but there is evidence that the company is still in business from the incoming reviews. The last update from themselves was in June 2017 - It is now July 2018.

 

On the other hand, we regularly also get reviews and we also update all our accounts; GMB, Facebook Twitter, G+, Instagram, as well as our website on a daily basis.

 

Could anybody point me in the direction as to how we can regain our knowledge panel? We currently only have it for 'We Buy Any Bike, Bradford'. It seems that Google has got confused since our earlier complications, but we're unsure as to how we can contact them and discuss it without making matters worse.

 

Thanks,

Emma - We Buy Any Bike

 

1. Full business name - We Buy Any Bike
2. Current business address  - Unit 4, Hanworth Court, Hanworth Road, Low Moor, Bradford, BD12 0SG
3. Current telephone number - 01274 600 224
4. Google Maps URL - https://www.google.co.uk/maps/place/We+Buy+Any+Bike/@53.7553562,-1.7663236,15z/data=!4m5!3m4!1s0x0:0...
5. Website (if applicable) - http://webuyanybike.com/