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Fraudulent 1 star review

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# 1
Visitor ✭ ✭ ✭

How do I remove a 1 star review that appears to be a mistake?  

1 Expert replyverified_user

Fraudulent 1 star review

Top Contributor
# 2
Top Contributor

You can flag the review for Google to take a look by moving your mouse over the reviewers name. Instructions here: https://support.google.com/business/answer/4596773?hl=en

I am sorry to be the bearer of bad news but and this is a big BUT Google ONLY removes reviews that violate their terms of service not based on truth or facts. Their Terms of service prevents things like swearing, promotions etc . Although there is no harm in flagging it if there isn't an explicit policy violation they will not remove it.

 

You can read their policy here: https://support.google.com/business/answer/2622994?visit_id=1-636181856451953967-2359325100&rd=2