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Fake Review :)

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear MargaretO,

 

I have same issue. There are many 1-3 star reviews on my site. We check our records and we could not find any accommodation under their name.

 

We have already flagged as inappropriate many times but we could not get any result.

 

We need your kind support

 

Best Regards

ibis istanbul airport hotel

Seref D

 

 

https://www.google.com.tr/search?source=hp&ei=aJCKWpPeMNDEwQLMmqiQCg&q=ibis+istanbul+airport&oq=ibis...

 

1 Expert replyverified_user

Re: Fake Review :)

Top Contributor
# 2
Top Contributor

Hi @ibis airport

 

Could you provide links to the specific reviews in question? 


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Fake Review :)

[ Edited ]
Visitor ✭ ✭ ✭
# 3

Re: Fake Review :)

Top Contributor
# 4
Top Contributor

Hi @ibis airport

 

I'll escalate this to Google for you - some of the profiles are a bit suspicious. 


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Fake Review :)

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Dear MargaretO,

 

Thank you for your kind support. We have two more. 

 

Tek1iletisim Tekbir   https://www.google.com/maps/contrib/113751426605753780655/reviews/@41.029108,28.805622,17z/data=!3m1...

Hamdi Sbahi            https://www.google.com/maps/contrib/105790316605645980510/place/ChIJPf3Yr1ukyhQRNMqI-O1roKg/@41.0291...

 

Best Regards

ibis istanbu airport hotel

Seerf D.

 

Fake Review :)

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Dear MargaretO,

 

We have one more

 

https://www.google.com/maps/contrib/113844438364788848167/place/ChIJPf3Yr1ukyhQRNMqI-O1roKg/@31.1931...

 

Best Regards

ibis istanbu airport hotel

Seerf D.

Fake Review :)

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Dear MargaretO,

 

Is there any good news.

 

Best Regards

ibis istanbu airport hotel

Seerf D.

Re: Fake Review :)

Top Contributor
# 8
Top Contributor

Hi @ibis airport

 

Unfortunately not.  

Google's take is there is no way to prove the reviews are not valid. Google does not require reviewers to use their real-world name when writing a review. So cross referencing the name on the review to your customer records is unfortunately not evidence of a false review.

 

One of the profiles I spotted at the time had an extraordinary number of ratings/reviews in a short time. Unfortunately by the time the Google staffer had a look, the algorithm had cleaned up a number of them, leaving the profile looking more "normal".  So that leaves us with not a lot to work with.

I truly wish I had better news.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Fake Review :)

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

First you have to complain it to Google by flaging then try to do some research online then do the needful.

 

DME-Sujit

Fake Review :)

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Dear MargaretO,
 
Thank you for your kind support. The google answer is not make sense. Fake reviews are effecting the reputation.
 
Any way we will be continue flagging.
 

Best Regards

ibis istanbu airport hotel

Seerf D.