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Estate Agent is published on GMB and verified but not appearing alongside others for primary search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi. Wondered if anyone can help me. We have a verified GMB listing for Dack Estate Agents in Portsmouth, UK which is published and so all looks good. There are no errors or issues identified with the listing in our Dashboard. It is a record we set up several months ago. The category is Estate Agents. However, when you search for the key search terms either 'Southsea Estate Agents' (Southsea is the specific bit of Portsmouth where their office is based) or 'Portsmouth Estate Agents' they don't appear alongside the other Estate Agents. However if you restrict the Google search to them then their GMB record does appear. Does anyone know what might be going wrong here and why Dack aren't being listed alongside their competitors?

 

Thanks

 

Jamie