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Double negative review from same person

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

We take the reviews on our google page very seriously. 2 days ago we received a negative review, to which we promptly responded with a sollution to the problem. However, a few minutes ago we received a second negative review, from the same person (same name) but a different account!

 

Is there something we can do against this? It is clear that it is the same person, since he uses the same name and he placed a negative review for 2 companies on both the accounts.

 

Thank you for your help.

 

Kind regards,

Marvin

 

Business name: Juwelier Langerak Haarlem

Adress: Anegang 7, 2011HR  Haarlem

Phone: 0031235321064

Website: www.juwelierlangerak.nl

 

https://www.google.nl/search?q=juwelier+langerak+haarlem&oq=juwelier+langerak+haarlem&aqs=chrome..69...

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Solution
Accepted by topic author test t
February

Double negative review from same person

Top Contributor
# 4
Top Contributor

The review with no text, just the stars, has been removed. 



Joel Headley, Google My Business Top Contributor
Find me on: Twitter

View solution in original post

Double negative review from same person

Top Contributor
# 2
Top Contributor

I suspect that the team can have the one without text be removed. I've escalated the issue and I should hear back in a couple of days. 



Joel Headley, Google My Business Top Contributor
Find me on: Twitter

Double negative review from same person

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Joel,

 

thank you you for the quick response. I am curious what the outcome will be.

Highlighted
Marked as Best Answer.
Solution
Accepted by topic author test t
February

Double negative review from same person

Top Contributor
# 4
Top Contributor

The review with no text, just the stars, has been removed. 



Joel Headley, Google My Business Top Contributor
Find me on: Twitter