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Displaying reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there

 

I've just recently launched a Google My Business account.

 

I've received my first review BUT it won't show up on google search. So when someone searches for my company, Wildwood Media, it comes up with the box on the top right which includes all my contact details and logo etc but the review doesn't show.

 

I'm all verified. The review is real. From a separate IP. AND it's my only one.

 

I guess there must be an option to select to display reviews but I can't get it to work!


Any ideas?

 

Many thanks in advance

1 Expert replyverified_user

Re: Displaying reviews

[ Edited ]
Top Contributor
# 2
Top Contributor

Not in the knowledge graph but in GMaps I can see there is a review for your bsuiness.

Its the red highligted link left side in here:

screenshot-www.google.de 2016-07-12 18-53-40.png

 

Usually this link shows the review for anyone.

But in your case the link is linked to the knowlede graph only.

I consider this a bug (believing having seen it similar already for other businesses in the past (at least the last two or three weeks))

 

I will escalate your issue to our communication manager.

 

An important  supplement.

There is a working link bottom left on GMaps to write a reveiw.

Would you agree I write for testing purposes a little review?

In case I can post one review we both  can check you see at least this review then.

 

Give me just a note about my suggestion: depending on it I ll proceed

 

But 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Displaying reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for your speedy and helpful reply.

I look forward to an update.

As your for your idea of posting a review as a test - I see now reason why not! I'm knew to Google Business but if there is no downside then please do! It sounds like it will be most helpful in finding out issues with this bug! Just make sure it's a positive review ;-)

Re: Displaying reviews

[ Edited ]
Top Contributor
# 4
Top Contributor

Done @Wildwood M

 

see  below und check please yourself on GMaps whether or not you can get it.

 

screenshot-plus.google.com 2016-07-12 19-26-57.png

 

Lateron I will of course delete it 

 

 for my own reference only: 

Re: Strangeness in Review Links

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Displaying reviews

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have seen it and replied. It will be interesting to see if it shows up on Google when my company is searched for. I'm sure it will take a while - even if things run smoothly - so I shall check tomorrow AM

Thanks for your help so far, greatly appreciated!

Re: Displaying reviews

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I have checked and while it says 2 reviews it does not show up on my business section if someone googles Wildwood Media - many thanks for your help so far