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Disappearing Reviews

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Can anyone help.  My webpage recently got hit by the latest big update from Google and I disappeared off the search engine.  


I asked some of my patients to give me some reviews to add to the 6 I already had.  I received confirmation from Google and on Wednesday 26th April 2017 I had 17 showing.  The next day it dropped down to 11 and today to 10.  I have been trying to update all my listings etc and I did move the location marker which was in the wrong place which might have affected it.  I have tried "wiggling" it around and saving it and I have also cleared my cache.


I keep getting asked to verify my business which I keep on doing but fear this might also be mesing things up.  I really don't know what to do anymore.


Any bright ideas anyone?



1 Expert replyverified_user

Disappearing Reviews

Top Contributor
# 2
Top Contributor

It is likely that your review got filtered or removed for violating Google's review policies. Based on cases I've looked at, here is what I've come up with for reasons why reviews go missing:

URLs in reviews

The same review appears elsewhere online (Yelp, a testimonials page on your website etc)

The person who wrote the review is a manager of your G+ Page

The person who wrote the review works for you

The person wrote the review from the same computer/IP Address that you sign into to manage your local listing

The person wrote the review from the same IP address as other users who left you reviews

The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)

You've been collecting reviews in mass within a short time frame

The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)

The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.

You hired an SEO company to post reviews for you

You have an onsite review station (Ipad, Computer etc) at your location

You are offering incentives for people who write you reviews.

Your # of reviews is abnormally higher than most businesses in your industry.

Joy Hawkins, Google My Business Top Contributor
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Re: Disappearing Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
That is a shame. I obviously violated the policy in getting too many
reviews! A smack on the wrist for trying too hard. So I can't have more
reviews than others in my business so therefore others can show more
reviews than me? How does that work. So basically my customers reviews
have been trashed because of liking me too much! I understand watching
these kinds of things but we are talking about 16 new reviews which if
following proper guidelines should be honoured. I hope Google can
republish my hard earned reviews.