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Description not updating in SERP

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# 1
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Three days ago I updated multiple business listings which were all approved. However these have not fed through to google search despite being live on the google+ page. 

 

Can anyone help me?

 

Thanks

Darroch

3 Expert replyverified_user

Re: Description not updating in SERP

Top Contributor
# 2
Top Contributor
Hey Darroch
can you please link to two or three such listings and also proving what you submitted in your dashboard but not yet showing to the public?
Thanks
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Description not updating in SERP

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# 3
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Hi Helmut,

Yes sure. The Google+ page has the updated description:

https://plus.google.com/b/103609406252911960536/103609406252911960536/about?gmbpt=true&hl=en

However you'll notice it's not been updated on google search:

https://www.google.com/search?q=Oban%20Bay%20Hotel%20Corran%20Esplanade%20Oban&ludocid=1487927123127...

Thanks
Darroch

Re: Description not updating in SERP

[ Edited ]
Top Contributor
# 4
Top Contributor

I'm not quite sure about what description you are talking about:

 

Your actual business page contains this description:

Screenshot 2016-02-01 at 11.13.57.png

 

searching for the hotel on Google it shows at its right side the below stuff:

 

screencapture (10).png

Are you complaining about this discrepancy?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Description not updating in SERP

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# 5
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Yes, the business description which i updated and is displayed on google+ page should feed through to search but it's not?

Re: Description not updating in SERP

Top Contributor
# 6
Top Contributor
Nope darroch the business description (aka "introduction") as specified in your dashboard are used to be not shown up in the knowledge panel. Stuff the show there is content provided by Google (written by writers the have hired ??? - Not sure) If there is something wrong witt the shown content contact business support complaining about supposed errors.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Description not updating in SERP

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# 7
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That's really poor as it should be up to me as the business owner to dictate what goes here. Also what contradicts what you've said is that I updated the description for another business:

https://plus.google.com/b/104602833272833990281/104602833272833990281/about?gmbpt=true&hl=en

& it's fed through to google search:

https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=the+glencoe+inn

I don't understand?

Re: Description not updating in SERP

Top Contributor
# 8
Top Contributor
I don't understand it either. Your new sample is new for me. But based on your new sample don't hesitate to contact business support for the other case you started the thread with
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Description not updating in SERP

Top Contributor
# 9
Top Contributor

I haven't seen a description showing on Google that actually came as a result of what was in the dashboard in a long time. @Tim Capper works a lot with hotels so maybe he can chime in on whether or not Google actually lists the descriptions for hotels that are from the GMB dashboard?


Joy Hawkins, Google My Business Top Contributor
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Re: Description not updating in SERP

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# 10
Top Contributor

Hi @JoyHawkins

 

You are quite right, normally this longer description is extracted from a well known source rather then the business pages actual description.

 

Just checked a handful of my hotel sites and they all display desc from other sources.

 

Hi @Darroch F

 

Just checked the pages cache and it was 3 days ago, so i would suggest a little longer to see change.

 

2. Google may be searching for another source for additional info.

 

Suggest, we try and get Gbot to revisit the page again. Please add a post to the business page ( Public ) this should get it to revisit and update.

 

 



Tim Capper, Google My Business Top Contributor
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