Cover Photo, Pulling from Yelp/Twitter, Can't Update
I am a manager for Advance Orthodontics in Houston, TX. Google maps URL is: https://goo.gl/maps/VviHWYaPTLo
The NAP is:
- we have updated the proper sized (1080x608) cover photo, in various styles and designs many times, no effect
- the current cover picture pulls from Yelp. It isn't the right dimensions, it isn't high resolution, it cuts off people's heads
- we even deleted the photo from Yelp, no effect
- This is an overarching problem that affects probably 75% of the listing I see as a GMB user
I would love some help from Google for this specific listing, but I feel that overall the system should just finally be repaired.
Re: Cover Photo, Pulling from Yelp/Twitter, Can't Update
I've had to deal with that before too, the easiest fix is just to flag the image as being inappropriate. Go to your maps listing, scroll down to the 'photos', click on it, and the bad profile pic will show first. There's a little row of three dots by the name of the image, click that and select 'report a problem'.
I already reported it, you should see it disappear in the next few days.