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Consumer review missing from Google business page.

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# 1
Visitor ✭ ✭ ✭

1.  Solarbank.com.au

2.  Seven Hills, NSW 2147

3.  (02) 9984 9929

4. https://www.google.com.au/maps/place/Solarbank/@-33.7678359,150.949459,7z/data=!4m2!3m1!1s0x0:0xb5db...

 

I am a consumer that is attempting to post a positive review on a Google business page on the web and in Google Maps.  My review seems to post when I am logged into my Google account, but disappears when I sign out.  Also, my contributions tally fluctuates; at first it registers my review in the tally immediately after posting, then disappears a few minutes later.  The review count on the Google business page registers my review, but the post cannot be seen.  My photos previously posted in the review also show in the Google business page's photos tab and are attributed to me.  This behaviour appears only to happen with this business.  I attempted to post this review when simultaneously signing up to be part of local guides.  I deleted my review and attempted to repost after signing up to my Google+ profile.  I attempted a third time after opting out of these products.  On the fourth try, I posted the narrative separately and then tried to add a photo, but then cancelled that action; the review appeared and stayed viewable after I signed out for a few minutes before disappearing.

 

I have posted reviews to 3 other sites with no trouble and they are viewed regardless of whether I am signed in or out.  1 was posted before I had a Google+ profile; the other 2 when I had My Google+ profile.  I have since deleted my Google+ profile.  

 

Please advise of a fix.

 

1 Expert replyverified_user

Consumer review missing from Google business page.

Top Contributor
# 2
Top Contributor

@Jon and Audrey T

 

there is a mechanism of filtering certain kind of reviews to show them to th public.

Since I understood you can see the reveiw in case being sigend in but not sesing it if not signed in it looks like filtered.

Can oyu please copy / paste to her th entire text of the filtered review to here so I can take a closer look.

 

Usefull would also knowing (getting linked) any of your other published reveiws for any other business listing 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Consumer review missing from Google business page.

Visitor ✭ ✭ ✭
# 3
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Hi Helmut,

 

Filtered Review- Entire Text:

Solarbank.com.au is my go to vendor for photo-voltaic and Tesla Powerwall installations. Andrew together with Rod and Shane are one of the few vendors who are dependable, professional, communicative, and follow through to deliver promptly upon their word. Not only do they pay precise and accurate attention to detail; but also, Andrew, Rod, and Shane take initiative and treat my house as if it were their own. Their utmost professionalism in every way has made the entire process smooth and fuss free. I am now off-grid, using a top-shelf PV system at a fair price and installed with a keen, polite, and can do attitude. Apart from my roofer plumber, Solarbank.com.au is the only other vendor I trust on my roof. I have no hesitation in strongly recommending Solarbank.com.au as my preferred vendor to provision and install PV and battery systems. Well done, gents!

 

Links to my other published reviews (3):

Thornleigh Golf Centre

Logged in:

https://www.google.com.au/maps/contrib/106265264166597512955/place/ChIJ3xr2xQinEmsRMD7x-Wh9AQ8/@-33....

Logged out:

https://www.google.com.au/maps/contrib/106265264166597512955/reviews/@-33.7185389,151.1401173,13z/da...

 

Golf Paradise

Logged in:

https://www.google.com.au/maps/contrib/106265264166597512955/place/ChIJswxk9GhWDWsRsNegl6S9Gio/@-33....

Logged out:

https://www.google.com.au/maps/contrib/106265264166597512955/place/ChIJswxk9GhWDWsRsNegl6S9Gio/@-33....

 

Spices Indian Cuisine

Logged in:

https://www.google.com.au/maps/contrib/106265264166597512955/place/ChIJi0Q0bt2mEmsRyqmzTw3bdk0/@-33....

Logged out:

https://www.google.com.au/maps/contrib/106265264166597512955/place/ChIJi0Q0bt2mEmsRyqmzTw3bdk0/@-33....

Marked as Best Answer.
Solution
Accepted by topic author Jon and Audrey T
January 2017

Consumer review missing from Google business page.

Top Contributor
# 4
Top Contributor

@Jon and Audrey T

 

Its all clear now:

 

You posted a kind of URL in your review (" Solarbank.com.au ").

This is forbiddenand against their policy.Delete yor teview entirely and repost it without mentioning " Solarbank.com.au " .

Can write just "Solarbank" - this would be fine.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Consumer review missing from Google business page.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Many thanks, Helmut.  It is fixed.

Consumer review missing from Google business page.

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Helmut,

 

I might have spoken too soon.  I checked back today and found my post missing again.  I had edited the post per your suggestion and added photos taking care to avoid narrative that would trigger a filter.  

 

Appreciate if you could please help me determine why the post is missing and advise a fix.

Re: Consumer review missing from Google business page.

Top Contributor
# 7
Top Contributor

@Jon and Audrey T

 

seems you spoke a second time to soon.

 

YOur edited reveiw and the photos are publically visible:

Here a link and below its screen grab

screenshot-www.google.com.au 2017-02-02 14-24-41.png 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Consumer review missing from Google business page.

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Helmut,

 

Yah. After I posted this 2nd request for help, I thought there coils be more naughty words that were triggering a filtered response. So I took a punt by deleting and reposting, but without the word "Tesla" in first sentence. Your reply verified this action worked.

 

I also wrote to the vendor and asked if he changed his policy recently as it posted fine after your first suggestion and am awaiting his reply.

 

Lesson learned: Keep posts generic to avoid being filtered. Thanks for your help. 

Consumer review missing from Google business page.

[ Edited ]
Top Contributor
# 9
Top Contributor

Hi @Jon and Audrey T

That's very interesting fact reading the word "Tesla" might trigger filtering.

 

Let's please make a try.

 

I know you have  a nice canarian bird and you call it Tesla.

This bird never learned singing despite of all your effort to teach it.

You then heard about a world famous pet trainer in Great Falls USA being able to teach and train any pet about any stuff the owner demands to get trained his beloved pet.

And then you brought Tesla  to me.

 

After two weeks of training the bird starts singing and after a month he started singing  "God save the Quen" It was me and my bsuiness and I really like you to now confirm on my listing the success about Tesla.

Could you please write a nice review about my effort and success with your Tesla?

Here the link: http://search.google.com/local/writereview?placeid=ChIJ9wy97gMxQlMRXL3YjC2wLYo

Do me the favor please.

(hint: don't mention Tesla once only at the reveiw.

At least  three times would be better)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile