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Charleston Bedding Mattress

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I work very hard making sure that all my customers are happy and that I get positive reviews.  Up until yesterday I had 84 reviews.  (All of which are legit customers and no fake ones).  Suddenly today I have 68 reviews.  16 good reviews are now gone or missing.  What happened?

1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
June

Charleston Bedding Mattress

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Google has implemented a filter much like Yelp's, unfortunately, you are just going to have to continue to build up your business and hope that the majority of the reviews stick.

View solution in original post

Charleston Bedding Mattress

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Google has stopped counting anonymous reviews:

 

http://blumenthals.com/blog/2018/05/24/google-stops-counting-anonymous-reviews/

 

Perhaps this is what happened is your case.

Re: Charleston Bedding Mattress

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you however............ all my reviews were people with accounts and
names.
Therefore that is not the case. I have never seen an anonymous review.
Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
June

Charleston Bedding Mattress

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Google has implemented a filter much like Yelp's, unfortunately, you are just going to have to continue to build up your business and hope that the majority of the reviews stick.

Charleston Bedding Mattress

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I guess the reason that some of my reviews were deleted is that they were anonymous.  Although, I'm sure that they were real people with real addresses who left them.  They were all legit and probably should not have been deleted.

Charleston Bedding Mattress

Participant ✭ ✭ ✭
# 6
Participant ✭ ✭ ✭

I'm sure they were all real people and I understand that it is difficult as a business owner to see good reviews get removed. I do not think there is much we can do in this case however for those older G+ reviews.

Charleston Bedding Mattress

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Hi, Rich

 

Yes, it's irritating!  You should also check out https://smallthanks.withgoogle.com/ It will help you gain more reviews and market your business!

Re: Charleston Bedding Mattress

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Yes the ones that were removed were older reviews.

ADVANTAGE to my new competitors..

Longevity should not be punished.

In my opinion, If a business has a competitive edge because it has been in
business for a longer period of time than most of it's nearest competitors,
those earned credits should not be erroneously removed for no good reason.

Charleston Bedding Mattress

Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆

@Rich F

I totally agree with you, unfortunately, we are just volunteers and don't make the decisions for Google and their decisions.  You still have an advantage aged listings rank better than new listings.  Just continue to be vigilant and you will beat your competition they also will be facing other challenges during Google updating.