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Changing Pre-approved URL

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'd like to change my Google+ Page and YouTube URL to a custom one.
I have a pre-approved URL of an old website I verified. I have now created a new website which I verified, but the pre-approved URL has not changed to this new one.

 

I have tried submitting feedback to Google about this problem for months now, but it looks like they are ignoring me.

Is there anything else I can do?

3 Expert replyverified_user

Re: Changing Pre-approved URL

Top Contributor
# 2
Top Contributor
I don't think this would be possible at all.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Changing Pre-approved URL

Top Contributor
# 3
Top Contributor

Hey @HyphenSam. According to the Help Center:

 


Important: You can't change your custom URL after you create it.

 

https://support.google.com/youtube/answer/2657968?hl=en 


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Re: Changing Pre-approved URL

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

But I haven't created the custom URL yet. I just want to change the URL that has been pre-approved for me.

Re: Changing Pre-approved URL

Top Contributor
# 5
Top Contributor

That's also addressed in that help article as well:

In the "Get a custom URL" box, you'll see the custom URL(s) you've been approved for. You can't change these, but you may need to add a few letters or numbers to make the URL unique to you.


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Re: Changing Pre-approved URL

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

So there really is nothing else I can do?

Re: Changing Pre-approved URL

Top Contributor
# 7
Top Contributor
Unfortunately not.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
Marked as Best Answer.
Solution
Accepted by topic author HyphenSam
February 2016

Re: Changing Pre-approved URL

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Okay, I figured it out.

Did you know that Google has customer support? Me neither, until I found out they hid their contact form in "business.google.com".

Not "google.com/contact", it's "business.google.com".

So I emailed them and explained my issue and I got a copy and pasted reply.

8XrnZsS

That's fine. She probably didn't read it thoroughly.

So I replied back with further clarification.

She replied asking for some information, and then she "escalated your case to second level" and I have to wait within 2 business weeks.

PkOab26

Cool.

So about 7 days later I got a reply from a different person. He said "I tried reaching you earlier regarding the query you had with your Google+ Page, however I couldn't get to you".

 

 

Not sure how, but I don't mind.

I replied back, and he asked for my phone number to continue our discussion (for some reason). I said I prefer contacting by email, and he replied asking for the same information I told Sara.

I think he didn't have access to the previous emails, so I gave him my information and he replied back saying he filled out a form so I can get the custom URL I wanted, and I had to wait within 2 business weeks.

mcfab26

Cool!

So I waited and eventually forgot about it, until I got an email just yesterday saying my custom URL is ready!

GnFqkWr

It took a total of 31 days, but I got it!

Hopefully this has helped anyone who is experiencing the same issue I did.

 

Re: Changing Pre-approved URL

Top Contributor
# 9
Top Contributor
That's very interesting! Thank you for letting us know.

Priya Chandra, Google My Business Top Contributor
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Changing Pre-approved URL

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hello - our business has recently its name. Is there any way that URL (which was pre-approved from previous business name) would be changed? It would require a minor change.

 

Thank you very much.

 

Paul