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Cannot see my Facebook reviews on Reviews from the web

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have several reviews on my facebook page but none on my google business page. How do I get them to link? I have read several threads on the subject on here but cannot figure out what to do.

 

Business name: Caldy Valley Dog Walking

Business address 54 Strawberry Fields, Great Boughton, Chester CH3 5YF UK

07429 262878

www.caldyvalleydogwalking.co.uk

facebook: https://www.facebook.com/caldyvalleydogwalking

1 Expert replyverified_user
Marked as Best Answer.
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Accepted by topic author Tracey B
June

Re: Cannot see my Facebook reviews on Reviews from the web

Top Contributor
# 2
Top Contributor

Hi Tracy, 

 

It looks like your Facebook reviews are already being picked up by Google. Here's a knowledge panel screenshot of your business (what customers see when searching for you by name). 

dog walking.JPG

 

Even when Google connects to other reviews around the web, it still doesn't actually start showing the reviews directly on your profile, and very rarely will they show a star rating for your business until you have a few on your Google profile. 

The good news, it's a challenge to find an easy way to ask customers to leave a review (Google's instructions are not helpful) but there's a tool I like to use that generates an easy to use review link. Just include it in an email, or on a 'review us!' part of the site, and customers will be taken directly to the review box for your business. 

Here's yours:

http://search.google.com/local/writereview?placeid=ChIJbR1p2gfoekgR3sFxXkb1scs

 

It used to be that you needed to have at least 5 reviews before review stars started showing for your business, but now you only need 2~3 usually.

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Cannot see my Facebook reviews on Reviews from the web

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks. We actually used the info in this https://developers.google.com/search/docs/data-types/social-profile-links to update our website and then it linked almost immediately!

Cannot see my Facebook reviews on Reviews from the web

Top Contributor
# 4
Top Contributor

Great. Yeah, if your profile wasn't showing it was connected with your Facebook, Schema is what I would have recommended. Glad you figured it out. 

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Cannot see my Facebook reviews on Reviews from the web

Visitor ✭ ✭ ✭
# 5
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Unfortunately the display of the facebook reviews on the knowledge panel stopped working. Nothing has changed in the html. This is what it states

 

<script type="application/ld+json">
{
"@context": "http://schema.org",
"@type": "Person",
"name": "Caldy Valley Dog Walking",
"url": "http://caldyvalleydogwalking.co.uk",
"sameAs": [
"https://www.facebook.com/caldyvalleydogwalking",
"https://plus.google.com/u/0/110662268790659083353"
]
}
</script>

 

I have tested this in the Google Structured Data Testing tool. Any pointers would be welcome. I have 2 google reviews and 20 facebook reviews! despite asking everyone to do a google review.

Cannot see my Facebook reviews on Reviews from the web

Top Contributor
# 6
Top Contributor

Hi Tracy, 

the Knowledge Panel is still displaying Facebook reviews for me at least. Same place as in the above image, except now it says 5/5 Facebook 15 votes instead of 9 votes. Looks like it's all working as intended to me at least. 

If people aren't reviewing you on Google, how are you asking? It helps if you make it as easy as possible, asking them to look you up and leave a review is kind of a lot to expect from most people. Try using this link instead:

http://search.google.com/local/writereview?placeid=ChIJbR1p2gfoekgR3sFxXkb1scs

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Re: Cannot see my Facebook reviews on Reviews from the web

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi James

I do send them the link which you kindly provided in your last response,
it's so easy to send to them thanks. For some reason people just don't seem
to want to leave a google review. I think it might be because not everyone
has a google id.

I've just asked my son to look me up and he could see the facebook reviews
so it must just be something my husband and myself cannot see for some
reason.

Tracey
Highlighted

Cannot see my Facebook reviews on Reviews from the web

Top Contributor
# 8
Top Contributor

Glad it's working again. That's too bad that not many people have left a review on Google when you've sent them the link, but if you keep with it, you'll find a certain percentage of people at least do. You'll get there, good luck. 

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