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Business moved - closed, New location not showing up in search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business moved to new location. i created and verified its location on Maps via Google My Business.

When I try to search for my business, it comes up with my old business' address which is marked as closed. Obviously customers searching for my business want to see the new address and not the old one, so how do I resolve this? I want the new address (which is just down the road) to show up in search results before the old/closed address does.

 

Old business address:

Ground Floor, 77, Jalan Glasiar, Taman Tasek, 80200 Johor Bahru, Johor, Malaysia

 

New buusiness address:

Unit 22-02 Level 22, Menara Zurich, 15, Jalan Dato Abdullah Tahir, Taman Abad, 80300 Johor Bahru, Johor, Malaysia.

 

Is it possible that i claim both old and new business and merge them?

 

1 Expert replyverified_user

Re: Business moved - closed, New location not showing up in search

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
From what I can see, your old location is not marked as closed. This would be the first step. The second thing that I would do is correct all other online directories that list your old address and change it to your new address.

Re: Business moved - closed, New location not showing up in search

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The old location already marked as permanently closed. Do i need to claim the old business in order to mark it as closed?

Re: Business moved - closed, New location not showing up in search

Top Contributor
# 4
Top Contributor

Hi @IT A

 

The Old One, has never been claimed: https://plus.google.com/117385882486584310377/about

 

Your New One has a different name : https://plus.google.com/100364365455332553727/about

 

1) Correct the name

 

2) Add the correct address and telephone number to your contact page

https://www.tuneprotect.com/corporate/group/contact-us/

 

3) contact business support to merge duplicate ( old one )  into the new one

https://support.google.com/business/contactflow

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Business moved - closed, New location not showing up in search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
1. Currently in the process to claim old location, waiting verification code.
2. Changed both old and new location to same name: Tune Insurance JB.
3. The address and telephone number is different from tune protect corporate.

In this case, i need to wait till i claim the old location, then only i can request to merge into new location?

Re: Business moved - closed, New location not showing up in search

Top Contributor
# 6
Top Contributor

Hi @IT A

 

I never said claim the old page.

 

If you are listed at that address, you need to provide that address on your website.

 

Segment to head office, local office details then.

 

Then contact business support to report the old listing as duplicate.

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership