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Business hours not showing up

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# 1
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Hi,

 

The business hours is not showing up in maps and in the knowledge graph / search results. 

The listing is verified and we requested before to remove a previous listing that is outdated and in the previous address. Not sure if this is what caused the business hours of the new listing to not show up.

 

Fair & Square removals

5/104 Commonwealth St., Surry Hills, NSW 2010

1300 123 755

https://plus.google.com/u/1/+FsremovalsAu

f&s-gmb.png

3 Expert replyverified_user

Business hours not showing up

Top Contributor
# 2
Top Contributor

Hi Emmanuel,

 

This might be a dumb question but have you actually entered in business hours? Could you provide a screenshot of your dashboard showing those hours?

 

Thanks.


Priya Chandra, Google My Business Top Contributor
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Re: Business hours not showing up

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# 3
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Hi Priya,

Yes. I did.

 

f_c_surry-hills.png

Re: Business hours not showing up

Top Contributor
# 4
Top Contributor

HI @PriyaC

 

I had the same dumb question  myself.

But i jsut took a look at MapMaker and the hours are there.

 

And this note  to @Emmanuel D

 

The same matter as for you location  of oyur business in Sydney happens with the Perth business at their address 

23Adelaide Street
Fremantle
Western Australia6160
 
Both locations (yours and in Perth show the hours on MapMaker but don't show them on GMaps and Google
Not sure this is general Aussi related bug or just happening for all locations of your company "Fair & Square removals" in Australia.
As the first step I stronly recommend to contact business support and aske them to fix it for both locations.
 
The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 
 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business hours not showing up

[ Edited ]
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# 5
Top Contributor

Hi @PriyaC & @MargaretO 

 

can you Aussi TCs  please check wheather this issues is  restricted on moving companies only or is spreading over other GMB listings too.

I at leas checked  some other moving companies 

Some  other examples affected by the same issue:

1#  sydney moving 406/147 King St, Sydney NSW 2000, Australia

2#  Kent Removals & Storage 214 Gilmore Rd, Queanbeyan West NSW 2620, Australia

3#  Grace Removals Group 54 Sawmill Circuit Hume Australian Capital Territory 2609

 

But this business isn't affected (it however come with the category "Storage Facility")

4#  Storage King Fyshwick 25 Ipswich St Fyshwick ACT2609

 

Maybe just moving companies with this category  are affected.(but the question would then: all or just some ???)

In this case it would be important you two ladies can confirm this as affecting very likely all moving companies in Australia 

Then we should this escalate to our CM asap

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business hours not showing up

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# 6
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@Helmut Geissler I just looked at a bunch of moving companies in NYC and they all have the same pattern. The hours do show up in the 3-pack and on the Local Finder's list but not on the knowledge panel for any of the businesses. I would say this is intended but you could always check with Google.


Joy Hawkins, Google My Business Top Contributor
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Business hours not showing up

[ Edited ]
Top Contributor
# 7
Top Contributor

Thanks so much @JoyHawkins

 

in case its "intended" for "moving companies" its IMHO a bad intention and an intention with no recognizable reason - even in case the hours appear on 3 pack and local finder - I will give an escalation to Marissa a try

 

for TC's only: an issue affecting all moving companies

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business hours not showing up

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# 8
Top Contributor

Thanks for the additional information Joy and thanks for escalating Helmut. Interesting that the hours only appear in certain places!


Priya Chandra, Google My Business Top Contributor
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Business hours not showing up

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# 9
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Thanks for the replies. These are very enlightening and interesting.