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Business Reviews Disappeared ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business name is: Creative Funding Service, Inc.  

Location: 1435 E Crooked Lake Dr. Kalamazoo, Mi 49009

Phone (269)806-8802 

Google + URL : https://plus.google.com/+SellmobilehomeNetnow

URL: http://www.sellmobilehome.net

 

I have personally responded to, at least two reviews, on our page in the last month that I can no longer see as being associated with my business.  I responded to one review this last Friday and can no longer see it at all.  Our page is only showing two reviews and there are at least four that I know of for sure.  I know Google has recently made some changed with the reviews.  Is this what is happening?  Thanks for the insight in advance.  

3 Expert replyverified_user

Re: Business Reviews Disappeared ?

Rising Star
# 2
Rising Star
Hi Marc,

Yes, Google recently shifted reviews away from the brand/business pages on Google+ in an effort to centralize reviews in Google Maps where they are more helpful. You can still respond to your reviews (I can still see responses here https://www.google.com/search?q=creative+fundings+ervice&oq=creative+fundings+ervice&aqs=chrome..69i...

Login to your Google MyBusiness account https://www.google.com/business/ and you can respond to reviews in your "Reviews" tab of your business account. Make sure you have claimed and verified your listing with Google MyBusiness before proceeding.

Re: Business Reviews Disappeared ?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The problem is, at least from my end, I can only see two reviews when I know that there are at least four. One of those four, I just responded to over the weekend and now it seems to be gone!

Re: Business Reviews Disappeared ?

Rising Star
# 4
Rising Star
Hi Marc,

When di these reviews go missing or disappear? It is possible that the user removed the review, deleted their account or that the transfer process is incomplete.
Marked as Best Answer.
Solution
Accepted by topic author Marc F
February 2016

Re: Business Reviews Disappeared ?

Top Contributor
# 5
Top Contributor

The most likely reason for reviews going missing is that they got filtered. I think Google has recently adjusted the filter because I've been seeing a ton of these "my reviews went missing" cases in the last week.

 

Based on cases I've looked at, here is what I've come up with for reasons why reviews go missing:

 

    • URLs in reviews

 

    • The same review appears elsewhere online (Yelp, a testimonials page on your website etc)

 

    • The person who wrote the review is a manager of your G+ Page

 

    • The person who wrote the review works for you

 

    • The person wrote the review from the same computer/IP Address that you sign into to manage your local listing

 

    • The person wrote the review from the same IP address as other users who left you reviews

 

    • The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)

 

    • You've been collecting reviews in mass within a short time frame

 

    • The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)

 

    • The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.

 

    • You hired an SEO company to post reviews for you

 

    • You have an onsite review station (Ipad, Computer etc) at your location

 

    • You are offering incentives for people who write you reviews.

 

    • Your # of reviews is abnormally higher than most businesses in your industry.

 

 


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
Read My Column on Search Engine Land
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Re: Business Reviews Disappeared ?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
We are having this issue come up again and again.

if you could take a look at this thread, perhaps you could re-examine this issue.. I'd appreciate any feedback you could share. https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/Sharing-Google-business-reviews...

Thanks,
Theresa
http://www.JaxBlackCar.com
https://plus.google.com/108493308789868448663/about

Re: Business Reviews Disappeared ?

Community Manager
# 7
Community Manager

Hi @Theresa M C,

 

Please go ahead and start your own thread for your topic. You can do this by going back to the main Google My Business Community, and clicking into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

Thanks,

Liz

GMB Community Manager 

Re: Business Reviews Disappeared ?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thank you for your prompt reply. I was humbly suggesting that you look at
the topic because you are an expert. Seems that you might be able to help
us with this.

Thanks for your input.

Theresa

Business Reviews Disappeared ?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi Jordan I'm in somewhat the same predicament. I had 28 5 star reviews on my Google business map listing that I set up myself and verified. All information was accurate and my reviews were coming organically. I requested reviews from real customers. They are there one day and gone the next day after a couple years. I couldn't even locate and login my listing. The only proof I have at this point is the image on a site Yodle.com provided me which was a link to my business page. I just confirmed the domain is parked behind the link www.rxgds.com is parked at Godaddy which I own. I was informed that a parked domain should not have deleted my google biz account.

 

https://www.google.com/maps/place/RXGDS/@36.0534585,-115.3976515,10z/data=!3m1!4b1!4m2!3m1!1s0x80c8c...

 

Rxgds stands for Rx Garage Door Specialist. I recently created a new google business listing under Rx Garage Door Specialist all other information identical to the original listing.

 

Anyway to retrieve my account and reviews.