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Business Marked as Permanently Closed but it's Open

Follower ✭ ☆ ☆
# 1
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Name: DCH Toyota City
Address: 1305 E Boston Post Rd, Mamaroneck, NY 10543

Phone: (914) 315-2160

 

Issue: A Google Search for "DCH Toyota City" pulls up a knowledge panel showing the business as closed.

A Google Search for "DCH Toyota City Sales" pulls up the correct Knowledge Panel info based on this correct Google+ page: https://plus.google.com/+DCHToyotaScionCitySalesFacility/about

 

The correct mapmaker listing is found here: http://www.google.com/mapmaker?gw=90&cid=3956633660052604708

 

But the Knowledge Panel is showing business information tied to a mapmaker listing found here: http://www.google.com/mapmaker?gw=90&cid=565784502998701057

 

Also, in the Google My Business Dashboard, two verified listings are showing up as duplicate addresses, which we'll also need to address but getting the store marked as open is the first priority.

The correct phone number is (914) 315-2160.

 

1. We need to get the business marked as open for "DCH Toyota City" brand search

2. We need to get the correct Knowledge Panel information to show as outlined above

 

Is there any way that someone can remove the "Permanently Closed" Knowledge panel showing for the "DCH Toyota City" search?

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Ellen E
July 2016

Re: Business Marked as Permanently Closed but it's Open

Top Contributor
# 3
Top Contributor
You should contact GMB support to have the 2 pages merged. They are both
verified so if they aren't both in the same account you will first need to
track down the owner of the second one before Google can merge them.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

View solution in original post

Re: Business Marked as Permanently Closed but it's Open

Top Contributor
# 2
Top Contributor

Hi @Ellen E,

 

I looked into the listing and it is flagged as open now... and will update soon.

 

Have a great weekend!

 

- James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Marked as Best Answer.
Solution
Accepted by topic author Ellen E
July 2016

Re: Business Marked as Permanently Closed but it's Open

Top Contributor
# 3
Top Contributor
You should contact GMB support to have the 2 pages merged. They are both
verified so if they aren't both in the same account you will first need to
track down the owner of the second one before Google can merge them.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Business Marked as Permanently Closed but it's Open

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
Thanks J Clemens

Business Marked as Permanently Closed but it's Open

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I appreciate the answer(s) that were provided here but I have done them and still no results.  It's been more than 30 days now that my client's business www.astroglass.net was marked as closed.  He and I have called GMB support a total of 12 times with the same answer each time, "I will send this up to our verification department."  

Name: Astro Autoglass
Address: 14 Crested Tern Court, The Woodlands, TX  77380
Phone: 832-928-2455

1) Client's GMB account IS verified.
2) He has not moved, never moved, no change in his business in the last 3 years.
3) Found out last week that client DID have another Google account with a GMB listing but it was unverified.  I went ahead and closed that one.  At least I asked for it to be closed.
4) He's not listed at all on Google Mapmaker

Besides Reporting the business and calling GMB, what else should we do?  Should we start stalking someone there??  Real help would truly be appreciated since my client is a very small business and is losing income due to this mess.

Business Marked as Permanently Closed but it's Open

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Wow - well I guess all the Tweets, requests and phone calls finally did work.  My client's business is now listed as OPEN!!  Which of course, it always was but nice to know that Google acknowledges it.  Thank you, thank you, thank you!!!

Business Marked as Permanently Closed but it's Open

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I apologize I was confusing to the permanently closed, I thought it was notifying me not allowing anyone change this account. Thanks for your correction 

Business Marked as Permanently Closed but it's Open

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Cape Verdean Associates Inc Location 1/ 293 Coggeshall St New bedford Mass 02746 5089904760

Cape Verdean Associates Inc Location 2/ 2573 Cranberry Highway Wareham Ma 02571 7746784274

Business Marked as Permanently Closed but it's Open

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi, 

 

Seatac Crest Motor Inn (Seattle, Wa) is showing up as closed. The business is open. I am trying to find a number to call to fix this. Please advised. Thank you. 

 

 

Business Marked as Permanently Closed but it's Open

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Would you happen to have the phone number for GMB support? I can't find it when searching for it on google.