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Business Hours Keep Changing

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# 1
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We've been having an issue with a client's hours continuously changing to the incorrect hours on Google My Business, Google Maps. You can see all of the back and forth on Map Maker here http://goo.gl/nnjCyn 

 

We've added schema markup on the site, which is verified in the Structured Data Testing tool: https://goo.gl/UuKvT5

 

We're also going through the major listing websites to make sure we have consistency. It's largely being caused because the service department and the sales department hours are different, but it's been causing a major issue because Google is reporting the business as closed on Sundays when that's not the case.

 

I've read about a possible Google bug in a similar forum thread: https://www.en.advertisercommunity.com/t5/Enhance-Your-Presence/Business-Hours-Keep-Changing-to-Clos...

 

Is there anyone that can assist?

Many thanks!
Ellen

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Re: Business Hours Keep Changing

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# 2
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Hi @Ellen E, good times! I'm wondering if removing the hours from the main menu and only displaying them here would help - http://www.toyotaofoxnard.com/service-center.htm 

 

Know what I mean?

Colan Nielsen, Google My Business Top Contributor
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Marked as Best Answer.
Solution
Accepted by topic author Ellen E
June 2016

Re: Business Hours Keep Changing

[ Edited ]
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# 3
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Hi @Ellen E

 

I think @Colan is onto something there. I don't believe your hours menu is visible to bots.

 

Looking in source you will see thay are ajax displayed from here : http://www.toyotaofoxnard.com/navigation-fragments/dealership-info.htm

 

And another way to see it, is if you view in cached version ( text ) you will see that the hours are not on page, but the service hours are.

 

So, why not switch them around.  

 

Have service department hours rendered in ajax and have the business hours on page and visible.

 

Technically your schema markup is not correct, because those hours are not on page, they only exist on that  displayed URL, so that would be the only URL that Googlebot could validate the hours you have listed in schema markup.

 

 

 



Tim Capper, Google My Business Top Contributor
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Re: Business Hours Keep Changing

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# 4
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Thanks for the feedback Colan! We thought this may have been another influence.

Re: Business Hours Keep Changing

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# 5
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Hi Tim! Thank you as well for the feedback. We're going to make some adjustments to the home page to ensure the sales hours are hard-coded into the home page.

I have a few additional questions. So, if I'm understanding you correctly, based on this Google guideline http://screencast.com/t/lVtzTcLVhwPE what we mark up using J-SON must be "physically" on the page somewhere? And Google cannot verify data from crawling the J-SON markup alone, it has to match that specific piece of information in the J-SON elsewhere on the "same" page?

Re: Business Hours Keep Changing

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# 6
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Hi @Ellen E

 

That is how I understand the Guidelines.

 

There are exceptions where some does not have to be on page as such, like a industry ref "naics" = number for example, or if an event time specified the GMT time zone but the structured data then expanded to include other time zones.

 

In order to find those time's you added in JSON, they need to follow another URL to find them, but you have different times actually on page >> so which does google bot take to be true ?

 

To prevent any misunderstandings, I always have the content on page that I am marking up.

 

 



Tim Capper, Google My Business Top Contributor
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Re: Business Hours Keep Changing

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# 7
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Thanks for your help Tim!

Business Hours Keep Changing

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# 8
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Why don't you publish the Palmers Green Station Cars N13 in google maps?
As you can see on Google map view street, you can clearly see in the address 
20A Aldermas Hill, N13 4PN is the minicab office. Please can you please publish 
my company on Google maps and I will send you one picture of where my company's 
office is located. Please can you publish this on Google maps.
 
Many Thanks

Business Hours Keep Changing

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# 9
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Please start a new thread with your issue. Thank you.

Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky