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Business Hours Keep Changing to Closed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Our Google My Business Saturday hours keep changing to closed. I have manually corrected the hours 4 times and have filed a report and had Google make the change 4 times; on my 5th this morning. No one else in our company can make the change so it is reverting "on it's own"

 

How can I make the correct hours permanent?

2 Expert replyverified_user

Re: Business Hours Keep Changing to Closed

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Hey Philip!

Can you please provide the URL for your page? This will help the pros here deep-dive into your situation and get a solution as quickly as possible.

Quick thought- are there any other online properties that have your Saturday hours listed as "Closed"?

Re: Business Hours Keep Changing to Closed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
http://www.landersmclartydcjal.com/
https://plus.google.com/+LandersMcLartyDodgeChryslerJeepRamHuntsville/posts

We checked and can't find any properties that list the Saturday hours as closed.

Re: Business Hours Keep Changing to Closed

Top Contributor
# 4
Top Contributor
Hey Phillip,

There was a bug impacting one of my client's pages that was doing this as well. I will check with Google to see if the same bug is impacting you.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Business Hours Keep Changing to Closed

Follower ✭ ✭ ✭
# 5
Follower ✭ ✭ ✭
Philip,

Hey again. While Joy is checking into that I had a couple more questions:

What departments within that location are closed on Saturday? I noticed on the site that Sales, Service, and Parts all have the same hours. I just wanted to follow-up and make sure that was indeed the case.

Also, I noticed the phone number on your Google My Business profile was the same number for your FIAT location next-door. Are all of their departments open on Saturday as well?

Re: Business Hours Keep Changing to Closed

Top Contributor
# 6
Top Contributor
@Phillip,

I checked and the pattern on the changes looks the same as what I was experiencing. What would really help prevent this too is to mark up your hours using Schema. Instructions on this: http://www.whitespark.ca/blog/post/62-the-json-ld-markup-guide-to-local-business-schema

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Business Hours Keep Changing to Closed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
None of the departments are closed on Saturday. They are all open but service closes at 5 and sales at 6.
http://www.landersmclartydcjal.com/contact-form.htm

Fiat has the same hours and, unfortunately, the same local number.

Re: Business Hours Keep Changing to Closed

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thank Joy. Hope you can find something.
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: Business Hours Keep Changing to Closed

Top Contributor
# 9
Top Contributor
Hey Philip,

Google replied and I think they fixed the issue. Can you confirm if everything's resolved?

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Business Hours Keep Changing to Closed

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
It is correct....for now. They've told me multiple times they fixed the issue. Hoping your influence makes the difference! We'll know within a week.

Thank you!