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Average Star Rating Not Updating Over 3 months

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I have received 13 new reviews over the past 3 months and all with 5 Stars.

 

The Star rating was 4.5 when I had 84 reviews and seems to be stuck at 4.5 and not updating. I have a total of 97 and have been in business and on Google since 2008.

 

Any help would be appreciated, thanks in advance.

 

https://www.google.com/maps/place/Chicago+Heating+Repair/@41.9737713,-87.7099401,17z/data=!3m1!4b1!4...

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Kevin S
February

Average Star Rating Not Updating Over 3 months

Top Contributor
# 2
Top Contributor

Hey Kevin,

 

The current average seems to be correct. It's a 4.56 based on the fact that you have 84 five-star reviews, 8 one-stars, 3 two-stars and 2 four-stars.  

 

You can see how many are needed to change the score by using this calculator: https://gofishdigital.com/yelp-improvement-calculator/


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Kevin S
February

Average Star Rating Not Updating Over 3 months

Top Contributor
# 2
Top Contributor

Hey Kevin,

 

The current average seems to be correct. It's a 4.56 based on the fact that you have 84 five-star reviews, 8 one-stars, 3 two-stars and 2 four-stars.  

 

You can see how many are needed to change the score by using this calculator: https://gofishdigital.com/yelp-improvement-calculator/


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Average Star Rating Not Updating Over 3 months

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank You Joy! Will keep doing are best. Sincerely thank you again for your time, really appreciate it and God Bless.