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Address from My Business (correct) is not the one displaying in Search Results

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Lexington Visitors Center

The Square, 401 West Main Street, Lexington KY 40507

(859)2337299

https://www.google.com/maps/place/Victorian+Square+Shoppes,+401+W+Main+St,+Lexington,+KY+40507/@38.0...

 

You can see on the map that the text label for this area says Victorian Square Shoppes. Why is that information over-riding that I entered in my business listing when my business detail is served up in the right column of a search results page?  I have suggested edits every way I know about in the last year and a half, and it is still wrong.  My information I have entered about my business address is correct. Victorian Square Shoppes changed its name to The Square a long time ago.

 

See screen shots:

https://www.screencast.com/t/2vb7vaSF

 

and info displayed in google as the result of a search:

https://www.screencast.com/t/JYULaCyM8Ha

 

Please point me in the right direction to solve this issue. Thanks!

 

1 Expert replyverified_user

Address from My Business (correct) is not the one displaying in Search Results

Top Contributor
# 2
Top Contributor

@Lu Ann P have you tried submitting an edit? Click on the "suggest and edit" link that you can see in the screenshot that you shared. I submitted an edit as well.

 

 

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Address from My Business (correct) is not the one displaying in Search Results

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for your response. Yes I have several times, in a variety of ways . However, I do not see a specific way to "Edit" a POI's name via the map view. When you opt for Edit via the Hamburger menu, the actual POI disappears because they system thinks you want to edit roads.  https://www.screencast.com/t/36XEBc8Eru.  I've used the general Send Feedback at the bottom of that menu.

 

I can't suggest an edit from this left column view
https://www.screencast.com/t/JYULaCyM8Ha

because when you google search Victorian Square Shoppes it doesn't return Victorian Square Shoppes as a business in the same was a search for Lexington Visitors Center does...

Instead you get this:

https://www.screencast.com/t/67hvZUKxZZ

which doesn't display the red pin or the text label for the POI Victorian Square Shoppes.

 

I seem to be caught in a loop.

Thanks for any further tips....!

L

Address from My Business (correct) is not the one displaying in Search Results

Top Contributor
# 4
Top Contributor

I tried submitting an edit. Let's see if it pushes live.

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky