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Add multiple phone numbers to a search result

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was redirected here from the Google Search and Assistant Help Forum, where I posted the following question about adding multiple phone numbers to a search result.

 

https://productforums.google.com/forum/#!topic/websearch/UJzddFPZbjo

 

Any idea how a Google search result can show two phone numbers for the same business? 

 

Thanks,

1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Eric S
July 2017

Add multiple phone numbers to a search result

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Eric, you can enter multiple phone numbers in your Google My Business listing, but Google will only display one in the "knowledge panel" and maps listings. As far as I know, at least.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Eric S
July 2017

Add multiple phone numbers to a search result

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Eric, you can enter multiple phone numbers in your Google My Business listing, but Google will only display one in the "knowledge panel" and maps listings. As far as I know, at least.

Add multiple phone numbers to a search result

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

There is a field for "Alternative phones" - where you can add up to two extra phone numbers per location. Link to the support pages: https://support.google.com/business/answer/3370250?hl=en#addlphone

 

@Tim C

Can we confirm that only primary phones is showed in Knowledge Panel/Google Maps?

If so, what is the alternative phones used for? 

 

Add multiple phone numbers to a search result

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I confirm that the phone number(s) added in the "additional phone" part of the Knowledge panel doesn't appear on screen.

It is pretty much a bummer for our company because the phone number that can be seen on the Knowledge panel is the one for our offices and I would like to add a second one for the grocery store within our mall.

Anyone has an idea on how to make an additonal number appear on the Knowledge panel ?

Thank you guys :^)