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5-star rating showing only in certain search phrases

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Our business listing on google maps is only displaying our star rating during certain search phrases. Is this normal?

https://www.google.com/maps/place/Miami+Stretch+Therapy/

 

For instance, when you search "Stretching Miami Beach" our listing comes up with all 35 reviews. When searching "Stretching Miami" it only comes up with the basic business info. It's interesting to note that our business name is "Miami Stretch Therapy" but located in Miami Beach.

 

Testing out various search phrases, I noticed that broad search phrases will sometimes show no search ratings for any business such as "food" or  Our business is an in-home Stretch Therapy service and it is hindering traffic flow to our business that this is happening.

 

Also worth mentioning is that we accidentally reset our listing in late August by adding additional categories. Since then, we've been climbing back up the rankings. Previously, when searching "Stretching Miami" in google maps, our star-rating would show.

 

Any help, suggestions or tips would be much appreciated.

Thank you,

Gavin R.

 

Screen Shot 2016-12-14 at 8.28.35 PM.pngScreen Shot 2016-12-14 at 8.28.19 PM.png

1 Expert replyverified_user

Re: 5-star rating showing only in certain search phrases

[ Edited ]
Top Contributor
# 2
Top Contributor

@Gavin R

 

it's for me replicable and I don't consider it "normal"

 

will escalate it to Google - let's wait on their response 

for my own reference only: a review score issue

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

5-star rating showing only in certain search phrases

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Ok, thank you very much Helmut.

Re: 5-star rating showing only in certain search phrases

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi again Helmut,

 

I noticed an additional problem to this issue today. When searching the same "Stretching Miami" query, my Google Adwords advertisement also does not come up with the star rating. 

 

Screen Shot 2016-12-19 at 9.43.30 AM.pngScreen Shot 2016-12-19 at 9.43.08 AM.png

 

 

5-star rating showing only in certain search phrases

Top Contributor
# 5
Top Contributor

I'm unfortunately incompetent regarding any adwords issue.

 

Please post such issue in the adwords board @gavin

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

5-star rating showing only in certain search phrases

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Will do, thanks Helmut!

5-star rating showing only in certain search phrases

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Helmut,

 

Any word yet?