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SQL remote connexion dont work (internal error)

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# 1
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Hi, i try to connect my database SQL to datastudio but i have the following error : 

Votre demande n'a pas pu être traitée, car une erreur interne s'est produite au niveau du serveur.


In english : Internal error on servor. I correctly add on my dashboard of my remote database ip ( but without the port (/19, /20, etc)


My credencial is correct (IP, DB name, DB user, User passworb). Someone have a idea of the problem ? The DB is on Siteground.