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Authorization Error on score cards

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

I got these errors... Strangly the graphs below do use the same Data Source (Google SpreadSheet) and seems to work fine... Also I authorized the account for the Google Sheet.

 

I generated this on an other account so I could share this with others... I noticed that the original account is Dutch and this other account is US focused (language settings). Could this be an issue?

 

DataStudioAutorization.png

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Mark T
November 2016

Re: Authorization Error on score cards

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Rick,

 

 

found it!

 

Nothing to do with the data source though...

 

 

I set all the Score Cards on the report level so they should/would show up on every page. This (somehow) caused the score cards to not show for people with View Access and only with Edit Permissions. 

 

 

 DataStudioAutorization_solution.pngSet on Report Level

 

  

View solution in original post

Authorization Error on score cards

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I changed Language settings and also the Cache Settings (disabled the cache). No luck fixing the problem.. 

 

Authorization Error on score cards

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Ok... It has something to do with View and Edit permission... When I give people Edit permissions they can view the Scorecards... When I give them only View permission the scorecards fail to load correctly...

 

Is this a bug?

 

 

 

Authorization Error on score cards

Google Employee
# 4
Google Employee

Hi Mark,

 

That is strange! Is this still happening? Would it be possible to create a new data source and see if the problem persists?

 

Rick 

Marked as Best Answer.
Solution
Accepted by topic author Mark T
November 2016

Re: Authorization Error on score cards

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Rick,

 

 

found it!

 

Nothing to do with the data source though...

 

 

I set all the Score Cards on the report level so they should/would show up on every page. This (somehow) caused the score cards to not show for people with View Access and only with Edit Permissions. 

 

 

 DataStudioAutorization_solution.pngSet on Report Level

 

  

Authorization Error on score cards

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi,

we currently encounter the same problem. 

Is there any chance to get this to work? Did anyone solve this problem in another way?

Unfortunately setting the scorecard to report level is not an ideal solution for us.

Thanks!

Authorization Error on score cards

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi, 

 

Setting the scorecard to report level caused in my case the issue... 

 

So setting it back to Page Level solved it... 

 

But no... I did not find another way to fix this... 

 

 

Authorization Error on score cards

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hello there,

Apologies for resurrecting an old thread, but aside from granting Edit rights to people, does anyone know if this issue was going to get resolved officially?

I don't know if it's helpful for anyone but I also get 'Invalid Dimension' and 'Invalid Metric' when i highlight particular fields that I can see normally but 'View Only' users see as 'Authorization Error' messages.

 

Would be useful to know if this one is going to get looked at.

 

Cheers

 

Steve

Authorization Error on score cards

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Today my whole team suffer authorization issue? My report is fine, but the rest with view-only access cannot see charts

Authorization Error on score cards

Follower ✭ ✭ ☆
# 10
Follower ✭ ✭ ☆

Same issue here