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User can't return to course: Advanced Google Analytics

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

the Advanced Google Analytics course is not working for my user, on the https://analytics.google.com/analytics/academy/ page.

 

It worked before lunch 19th of March UTC+1, but then stopped working. When I click on "Advanced Google Analytics" it doesn't lead to any page. And when I try to go to the URL directly (https://analytics.google.com/analytics/academy/course/7), there is only a blank page.

 

Clicking on the link, an AJAX request is sent to https://analytics.google.com/analytics/app/data/academy/courses/7/progress, and the response has status 500 and contains 

{"er":{"errorCode":13,"httpStatus":500}}

and a message blinks for a second on the page, showing "Internal error. Please try again later." to the left and vertically centered.

 

The other three courses on the page is working.

1 Expert replyverified_user

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Erik S
1 month ago

User can't return to course: Advanced Google Analytics

Community Manager
# 5
Community Manager

Hi Erik,

Apologies for the delayed response. This should now be fixed. Please let me know if you have any trouble accessing Advanced Google Analytics or any of the other courses. 

 

Cheers, 

Katie, Analytics Academy team 

View solution in original post


All Replies

Advanced Google Analytics course not working

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

It's working now for me.

Advanced Google Analytics course not working

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Strange, I still can't access the Advanced Google Analytics course. Maybe my specific user has some sort of state that makes me unable to access that course. I was watching a video from this course when it suddenly stopped working. It still gives me HTTP 500 when I try to access the course.

 

When I go to my Google Analytics Academy profile, I can see two entries for "Advanced Google Analytics", neither of the "Return to course" link buttons work, instead giving me the same HTTP error response as described above.

User can't return to course: Advanced Google Analytics

Community Manager
# 4
Community Manager

Hi Erik,

 

Thank you for letting us know about this issue! Our development team has been notified and they are looking into it. I will let you know once we have a solution. Thank you for your patience. 

 

Cheers,

 

Katie, Analytics Academy team 

Marked as Best Answer.
Solution
Accepted by topic author Erik S
1 month ago

User can't return to course: Advanced Google Analytics

Community Manager
# 5
Community Manager

Hi Erik,

Apologies for the delayed response. This should now be fixed. Please let me know if you have any trouble accessing Advanced Google Analytics or any of the other courses. 

 

Cheers, 

Katie, Analytics Academy team 

User can't return to course: Advanced Google Analytics

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Katie,

 

I have the same issue as Erik. Error 500 when I try to access:

 

https://analytics.google.com/analytics/academy/

 

https://analytics.google.com/analytics/academy/course/6

 

Appreciate any help, thanks!

User can't return to course: Advanced Google Analytics

Community Manager
# 7
Community Manager

Hi Carlin,

 

I am sorry to hear that you are also experiencing this issue! Our development team is investigating.  

 

Are you able to access Google Analytics? analytics.google.com/analytics. This link should take you into an Analytics account (if you have one set up).

 

If you can access Google Analytics, could you also try opening Analytics Academy in an incognito window? Here are the instructions to open an incognito window in Chrome: https://support.google.com/chromebook/answer/95464

 

Best,

 

Katie

Experts in the Topic
Katie R