The Google Advertiser Community is an unmoderated public forum, but we’ve created a few ground rules to make this the best experience for the entire Community.
Search for the answer before you ask
Google loves search, and we hope you love it too! If everyone uses the search box at the top of the page first, we can avoid repeat questions, many of which already have great answers.
Respect each other
This is mainly a community of users helping other users, and we’d like to keep the atmosphere friendly and helpful. In other words, please avoid being mean-spirited, and treat others as you’d like to be treated.
Don’t post personal information
Never share the following personal information in any part of your post:
- Email addresses
- Google account numbers
- Credit card details
- Any other information that could put your accounts or privacy at risk
Posted content can be indexed by search engines. We want to protect your safety, security, and privacy, but ultimately individual users are responsible for keeping their own personal details safe.
You can edit your posts if you accidentally included your personal details by clicking on the three dots icon in the corner of your post and selecting “Edit Message.”
Please do not ask for or offer help outside the Community itself. In no case should you share your account information (email address, customer ID, password, etc.) with anyone except a Google employee, and even then, only outside the public Community. If your question requires someone to look at your account, please contact the appropriate team: AdWords, Google Analytics, Google My Business.
Stick to questions about AdWords, Google Analytics, Google My Business, or questions about starting and running a small business
The Community serves English-speaking users of Google Analytics, Google My Business, and AdWords, as well as those who work in small businesses. When you post about other products or in other languages, we might not be able to help, but we’ll do our best to point you in the right direction. Please reference this list of Google Product Forums if you have questions about other Google products!
Detailed Posting Guidelines
This community is a space for users of all levels who are interested in growing their advertising knowledge and helping others. Our users aim to build a safe and productive community, without the need for formal moderation. However, Googlers are present in the forum to post clarifications and additional information as needed, remove spam, and uphold these guidelines.
Your profile is your dedicated space to include any information you wish to share with others. Outside of your profile, this community is not a place to solicit business or promote products or services. Please don’t create posts for this purpose, use your signature for self-promotion, or otherwise use the Advertiser Community as a place to promote websites, products, services, or the like.
Please note that there is one important exception to the guidelines covering the use of a signature: Community Top Contributors and Rising Stars, in recognition of their long volunteer service and expertise, may include one or more brief links in their signatures.
When you respond to others' questions, please do not request stars or ask other members to mark your reply with "Accept as Solution," since doing so amounts to self-promotion. These actions should be voluntary and not due to a request.
Post your question once, in the category that is the closest fit
For example, if your question is about conversion tracking, post your question in Tracking & Reporting. Don’t jump on an existing thread to ask a question about a different topic, or divert a thread for your own purposes--create a new thread instead.
Additionally, please post your question one time only. Community members will answer as soon as they can!
Keep it family friendly
While we all sometimes feel annoyed or frustrated, this isn’t an excuse to threaten, harass, or bully other members of the Community or the Google team. Ask yourself: Would I say this in front of a child? If the answer is no, then it doesn’t belong in your post.
If someone threatens or bullies you, or is behaving inappropriately, please report it by clicking on the three dots icon in the corner of their post and selecting “Report abuse.”
Please don’t post exam questions or answers from the AdWords certification exams or other Google exams, questions or answers from other companies’ exams, or ask other users to answer these questions for you--that’s cheating! It also may result in, for example, you being unable to take the exams in the future or suspension of your participation in these programs.
Play by the AdWords, Google Analytics, and Google My Business Rules
If you’re an advertiser, you should be familiar with the AdWords Policies. Please also review the Google My Business policies and Google Analytics policies. Violating these policies is a serious matter, and can result in the permanent suspension of accounts. Please do not encourage other users to violate these policies or share information on ways to get around the rules.
Respect copyright and other relevant laws
Respect copyright and other applicable laws by not linking to or posting materials that you do not have proper authorization to share. Also remember to cite your sources if you’re going to use statistics, quote other publications, or make claims about an issue.
What’s in a name?
Feel free to be as creative with your username, but please do not use the term ‘Google’ or any other Google product terms (like AdWords or AdSense) in your username. If you use any other company’s trademarked terms, please make sure you comply with all applicable trademark laws. Inappropriate or offensive usernames, as well as email addresses, phone numbers, account numbers, or URLs in usernames are not allowed, nor is creating multiple accounts.
Look your best
As with your username, your profile picture should be appropriate for all ages and should not use the the term ‘Google’ or any other Google product terms. If you use any other company’s trademarked terms or logo, please make sure you comply with all applicable trademark laws.
Keeping the forum safe and productive
Let's all hold ourselves responsible for keeping the Community safe and productive.
Types of content that should not be posted include, but are not limited to:
- Any promotional, commercial, or adult content
- Multiple instances of the same post
- Posts which are overly self-promotional in their text and/or signature
- Transmission of malware, viruses, or anything that may disrupt service or harm others
- Any other post that violates one of the ground rules above
- Posts that are inaccurate, obscene, defamatory, discriminatory, bigoted, threatening, or otherwise objectionable
If you notice anything suspicious or unusual, even if you think it may be a technical issue, please report it to us. You can do so by clicking on the three dots icon in the corner of your post and selecting “Report abuse.”
These best practices will help you get the most out of the Community!
Think of a descriptive title
A clear, concise title will help others to easily understand your question, click into your post, and answer quickly. This also helps users with similar questions, allowing them to search the Community and find the answer.
Provide background information
It’s difficult to answer questions that are not clear. Community Managers and other Community members don’t have access to your accounts, so background information such as the different solutions you’ve tried or the error message you see is crucial to include.
We all get upset from time to time, but it’s best to remain calm when posting. For example, you should refrain from posting in ALL CAPITAL LETTERS.
The Community is here to help, but there are some situations in which users can’t help any further with a particular situation. This usually isn’t the fault of anyone in the Community, so please don’t take your frustration out on them.
Free speech is important. However, it is equally important to follow all guidelines listed here. Please note that we reserve the right to remove posts that do not follow these community guidelines.
In addition, we may edit posts to remove information which: (1) is self-promotional; (2) has the potential to put other community members at risk; (3) asks for or offers personal assistance outside of the forum; (4) has the potential to put privacy and/or account security at risk. Examples of this include but are not limited to: Account numbers, credit card numbers, and personal or business contact information such as phone numbers and email addresses.
We may revise these rules at any point in order to keep the community clean, user-friendly, and safe. For any other guidelines, situations, or queries not covered here please refer to the Terms of Service to which each user agrees upon their registration in the Community.