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Wrong location and business information when searching for my business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I work for Bank's Vacuum Superstores.  One of our locations (Novi, MI) business location listing (the one one the right side of the google page) when the term Banks vacuum novi, in fact our Plymouth store location shows up instead.  I looked in the MyBusiness area and the location is there and set up properly.

 

But the listing does show if you type in the exact address into google with the words banks vacuum after it.

 

Can you please help us solve this issue?

2 Expert replyverified_user

Re: Wrong location and business information when searching for my busi

Top Contributor
# 2
Top Contributor

Hi @Andrew M

 

This is algorithmic, so Google feels that Plymouth is more relevant or it can't find the novi page and connect the dots.

 

If you go to Location page for Novi  http://banksvac.com/banks-vacuum-novi/

 

If i now click on the map ... it takes me to Plymouth location ????

 

Change this asap.

 

Next and this should apply to all your location pages.

 

The title:

 

<title>Bank's Vacuum - Novi</title>

 

This should be <title>Bank's Vacuum  Superstores - Novi, MI</title>

 

Next you want this under the Map ( correct embed ) in full.

 

Bank's Vacuum  Superstores

43015 Grand River Ave
Novi, MI, 48375

 

Next you want to add schema markup https://schema.org/LocalBusiness

 

This way Google knows which location is the same as which business page

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Wrong location and business information when searching for my busi

Top Contributor
# 3
Top Contributor

Adding to what @Tim Capper told   @Andrew M:

I can't replicate getting on "Banks vacuum novi" Plymouth results only:

 

I get this instead:

Screenshot 2015-12-10 at 19.43.10.png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong location and business information when searching for my busi

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Helmut,

This is the same issue we were discussing with Boxcar Betty's. It is clearly a flaw with google and there must be a remedy. Are we required by google to have a location page for every location we have on our website? If the location was verified then it should populate without having to search for the exact address.

Again just because you cannot replicate does not mean that it is not a problem as evidenced by two different businesses having the same issue.

Re: Wrong location and business information when searching for my busi

Top Contributor
# 5
Top Contributor

Hey @Boxcar B

 

Google relies on signals from around the web and on your own sites, to understand what to display to a user. 

 

In the case above, they displayed the wrong info in the map against another businesses location address.

 

I am not familiar with your situation, what is not / wrong appearing with your business ?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Wrong location and business information when searching for my busi

Top Contributor
# 6
Top Contributor
Hi Boxcar B
you misread my posting

I didn't post my screenshots in order to say like "there is no issue at all".
I just informed what I observed or experienced thinking/beleiving its always good to know as much as possible facts about a matter
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong location and business information when searching for my busi

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hey Tim, I recently opened a second restaurant but only the first displays when searching, even when the exact town and state are added. It only displays when the exact street address is added. Anyone local cannot see both restaurants when searched, however people who are not local are not having that issue. Could it be a gps issue with phones and computers? I have searched for the name of my new restaurant while sitting in that very restaurant and it displays first location. Customers cannot find it on google and have to call my first store for the number. They are located about 20 miles apart in different towns. Boxcar Betty's Boxcarbetty.com 1922 Savannah hwy, charleston, SC - displays 114 holiday Dr, Summerville, SC - does not display Thanks for any help

Re: Wrong location and business information when searching for my busi

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

https://www.google.com/maps/place/1370+N+Main+St,+Summerville,+SC+29483/@33.0376617,-80.1554792,17z/data=!3m1!4b1!4m2!3m1!1s0x88fe8b2ff220e4fb:0x55167baa272d0693

In the first link you can see that Boxcar Betty's does not show up as it should where the pin is dropped.

 

Second link shows a search on google maps for Boxcar Betty's with only one result showing up.

 

https://www.google.com/maps/place/Boxcar+Betty's/@32.9008457,-80.1955538,11z/data=!4m2!3m1!1s0x88fe7...

Re: Wrong location and business information when searching for my busi

Top Contributor
# 9
Top Contributor

again two facts to think about @Boxcar B

 

Searching for "Boxcar Betty's near ridgeville"  I get the summervill location 

While  searching for  "boxcar betty's near moms island" I get the charleston location.

 

Note: Google does show how you think it shows oyur location.

They  show what they believe best for users expereinces searching you.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong location and business information when searching for my busi

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Here is my search for Boxcar Betty's Summerville, SC. So again your reply is flawed.