My Business
2.1K members online now
2.1K members online now
Agencies and businesses with many locations: start here.
Guide Me
star_border
Reply

When Googling our business name a branch office business listing shows instead of head office

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Phil Hoffmann Travel
2. Brighton Rd & Jetty Rd, Glenelg, SA, AU
3. (08) 8350 5700
4. This one is showing (https://www.google.com.au/maps/place/Phil+Hoffmann+Travel+Victor+Harbor/@-35.5537292,138.6209597,17z...) instead of this one (https://www.google.com.au/maps/place/Phil+Hoffmann+Travel/@-34.9798826,138.5177485,17z/data=!3m1!4b1...)
5. www.pht.com.au

 

The issue is when we Google "Phil Hoffmann Travel" our Victor Harbor branch appears instead of our head office which is in Glenelg.  If we add the suburb name to the search it works perfect.  This is causing an issue where our smaller Victor Harbor branch is getting calls intended for our larger head office in Glenelg.

 

Hopefully someone has a fix for this, as it appears our Google Business listings are all correctly configured.

1 Expert replyverified_user

Re: When Googling our business name a branch office business listing shows instead of head office

Top Contributor
# 2
Top Contributor

Hi @Dean J

 

I can replicate what you're describing.

 

I don't believe the issue is with the listings per se. That said, I have seen Google get addresses "mixed up" and the fix was simple.  All I did was go into the listings, clear the address, hit enter, then re-enter the address.  Make sure the pin is in the right spot.

 

I think it's a confusion of signals on your own site and around the web, too.

For your own site, I'd review the json-ld script on the site. It doesn't look like it's been set up correctly.

 


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog