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Switching to G Suite with a ten year old business acct./with a Google invented email address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This is almost too hard to explain!  It has been in progress for nearly one year.

Dickinson Guest House

Calle San Uriel 338

Expo Area/Chapalita

Guadalajara, México

44510

+52 333 1925 410 cell( English only)

+52 3315974340 Business number Spanish, with English as  more helpful to this issue.

+523314094492 Espanol

https://www.google.com/maps/place/Dickinson+Guest+House/@20.662031,-103.4001457,17z/data=!4m5!3m4!1s...

http://www.dickinsonguesthouse.com

 

After 10 years in business, Google has always offered to remember my passwords for me.

james@dickinsonguesthouse.com - ther it is!  I still receive mail that is directed to another email, but since I managed to forget my password to that address over time with many,many passwords- I cannot make it my goto:   address when I was being moved to a "legacy account" with G Suite.  After talking to many very nice people at Google, I was told to do this and do that and send emails to other emails and accept ownership to no avail.  Without my knowing, I now have a Super Admin account with james@www.dickinsonguesthouse.com.  No one seems to know how to retrieve the other address because it is of course already in use!  It is mine. Of course it is in use.  I was told that it would take a while of questions-neverending-to get to that Superadmin power that will let me do anything!  I still just want my original email back. To add to this, my Website domain host will not let me change any DNS entries or even purchase an additional email address, because G Suite owns my account.  I just find it hard to believe that I can't regain my original email address, because it is IN USE.

1 Expert replyverified_user

Re: Switching to G Suite with a ten year old business acct./with a Google invented email address

Top Contributor
# 2
Top Contributor

Hi @Dickinson G

 

This sounds like a real pickle, but we are the GMB forum for business listings ( maps ) and have no insight into recovering G-Suit passwords or Gmail passwords.

 

Here is Gmails help forum:

https://productforums.google.com/forum/#!forum/gmail

 

Here is GSuits Help forum:

https://productforums.google.com/forum/#!forum/apps

 

If yo have any issues with your Business listing, just shout.

 

Hope you get sorted.



Tim Capper, Google My Business Top Contributor
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