My Business
2.5K members online now
2.5K members online now
Agencies and businesses with many locations: start here.
Guide Me
star_border
Reply

Spending ~60k a month, can I get some help? [

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have contacted Google 6 times.. Each time the AdWords department forwards me to the Google My Business department, and the My Business dept forwards me right back to the AdWords department. This hot potato game has lasted 6 calls. Everyone is completely clueless and I have not received any promised phone calls thus far.

There seems to be an issue between Google My Business and the AdWords account.... 

We have added 2 new company locations in the Google My Business account 3+ weeks ago. They are not syncing with the AdWords account. Even the primary owner of the Google My Business Account(who is also primary owner of AdWords account) cannot see the 2 new locations sync. 


Adwords shows "Name unavailable" in the account extension for both of us
https://gyazo.com/8dcf8fdd2e49381557bebc54ab457baf

 

We have tried all kinds of weird recommended solutions, such as filtering the locations by company name on both accounts so it re-syncs, waiting 48+ hours, and many more. Nothing works.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Goran K
January 2017

Spending ~60k a month, can I get some help? [

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks, but someone e-mailed me already.

 

Turns out the primary holder of the adwords account had to remove the account extension and then add it again by selecting the correct account. 

 

View solution in original post

Re: Spending ~60k a month, can I get some help? [

Top Contributor
# 2
Top Contributor

Hi @Goran K

 

Can you go into the dashboard >> https://business.google.com/manage/

 

And take a screenshot of the two businesses verified in dashboard.

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership
Marked as Best Answer.
Solution
Accepted by topic author Goran K
January 2017

Spending ~60k a month, can I get some help? [

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks, but someone e-mailed me already.

 

Turns out the primary holder of the adwords account had to remove the account extension and then add it again by selecting the correct account.