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Sorry, Google doesn't recognize that email.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
I manage several Google my Business locations where this account is set as the "Manager". I also control the "Owner" account of these locations. However recently when I have tried to log in with the owner account I just get the "Sorry, Google doesn't recognize that email" error message.

This is a big issue for me as I require this account for business purposes. Is there a way to access it again? Or explain what has happened to it?
1 Expert replyverified_user

Re: Sorry, Google doesn't recognize that email.

Top Contributor
# 2
Top Contributor
Can you still access Gmail with that account ?



Tim Capper, Google My Business Top Contributor
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Sorry, Google doesn't recognize that email.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Tim - I have the same problem as the person initiating this thread. Goole no longer recognizes my email address and I can't access gmail. I get the same message.

 

 

Re: Sorry, Google doesn't recognize that email.

[ Edited ]
Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭

Hey @Larry H and @Maxence M

 

My only other recommendation is to try and open an 'incognito' window when you go from account to account. You can open an incognito window by clicking top right menu of your screen. If you have the same problem perhaps contact gmail support.

 

If all all else fails, get in touch with the Google My Business support team here. https://support.google.com/business/#topic=

Re: Sorry, Google doesn't recognize that email.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
rara2223444@gmail.com

Sorry, Google doesn't recognize that email.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi  can you please help to access my gmiail account as i needi for business informatin.

Sorry, Google doesn't recognize that email.

Top Contributor
# 7
Top Contributor

Please Contact Business Support

 

How to Contact Google Business Support



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership