My business (Miller & Carter Poulton-Le-Fylde) opened in October. And there are negative reviews on there from when the site wasn't owned by Miller & Carter. Please can you get these reviews removed as they are not relevant to my business. They also contribute to the description google provides for the site which states "Simple, child-friendly chain pub/restaurant serving grilled dishes, salads, burgers and steaks." Again this is not representative of our offering nor environment.
https://maps.google.com/maps?cid=17209892182300051067 (Page in question)
You may have to talk to support about this. There are a few ways to do it. I would imagine they would want to create a new listing, move the reviews since october over to the new listing and mark the old listing as permanently closed.
That would be the "cleanest" way to do it. However, it is also the most complex. They may simply remove the old reviews, but you might be stuck with the Google summary for awhile.
Joel Headley, Google My Business Top Contributor
Find me on: Twitter