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Old Address Not Getting Removed

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# 1
Visitor ✭ ✭ ✭
One of my clients is having an issue where their old address is still showing up in Google Maps/Google Searches for one of their locations. They said that they updated their account in Google My Business to remove the old address. We have also tried using the "Suggest Edit" option in Google to remove the old address, but they still remain.
 
After speaking with someone at Google Maps, he believes that the issue has something to do the old address not being removed from Google My Business. Here is a link to our discussion thread.
 
The edit is for Spencer Stuart's Miami Office, listed on their website (https://www.spencerstuart.com/global-locations/miami) as 355 Alhambra Circle Coral Gables, FL 33134. This is the address that should display.
 

However Google Maps is also displaying their old address: 255 Alhambra Plaza. This should be removed because it is causing confusion. Here's a screenshot of the issue.

 

Spencer Stuart Miami.png

 
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Marked as Best Answer.
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Accepted by topic author Evan C
February 2017

Old Address Not Getting Removed

Top Contributor
# 2
Top Contributor

I don't agree with @Eric Lesperance nor the advice given by Greg in the MapMaker thread.

Reason:

 

As Greg correctly mentioned the information are correctly in MapMaker 

Its GoogleMyBusiness showing for what evern reason additional to the correct street address  the old info "255 Alhambra Plaza"  - shwoing "255 Alhambra Plaza, 355 Alhambra Cir, Coral Gables, FL 33134, USA".

Since this infrfomation "255 Alhambra Plaza" isn't on MapMaker it doesn't make sense to edit any stuff via MapMaker or to make a "suggestion" via GMaps.

 

The misleading information "255 Alhambra Plaza"  has to be corrected and removed by Business support - and I believe only they can do this.

 

@Evan C

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting the wrong address infromation removed:

Talk to a specialist

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Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Evan C
February 2017

Old Address Not Getting Removed

Top Contributor
# 2
Top Contributor

I don't agree with @Eric Lesperance nor the advice given by Greg in the MapMaker thread.

Reason:

 

As Greg correctly mentioned the information are correctly in MapMaker 

Its GoogleMyBusiness showing for what evern reason additional to the correct street address  the old info "255 Alhambra Plaza"  - shwoing "255 Alhambra Plaza, 355 Alhambra Cir, Coral Gables, FL 33134, USA".

Since this infrfomation "255 Alhambra Plaza" isn't on MapMaker it doesn't make sense to edit any stuff via MapMaker or to make a "suggestion" via GMaps.

 

The misleading information "255 Alhambra Plaza"  has to be corrected and removed by Business support - and I believe only they can do this.

 

@Evan C

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting the wrong address infromation removed:

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Old Address Not Getting Removed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your help @Helmut Geissler! I spoke with Google Business and they were able to help me resolve my issue.

Old Address Not Getting Removed

Top Contributor
# 4
Top Contributor

@Evan C

 

thanks for the great feedback 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Old Address Not Getting Removed

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# 5
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Mr. Geissler,

This is actually Gina M., and I work for Jim N. I can't thank you enough for this information. I've gone through the verification process, took images, did everything Google directed me to do -and NO changes in our incorrect Google information. I was really running in circles and couldn't find contact information like this anywhere else. Thank you so much for this post. I'm getting an email from a specialist tomorrow. 

Re: Old Address Not Getting Removed

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# 6
Visitor ✭ ✭ ✭

Screenshot 2017-10-27 18.24.31.pngHello Helmut Geissler

Maybe you can help with this as well.I did my new business with new number and location and email. So we solved the last problem and i deleted my  previous business page and listing because it was not getting verified(issue 1 number for 2 businesses) . But now for some reason the business i deleted is showing on google maps.

SO the business Yulia Embon Photography  phone:305 318 8393  Was removed and does not exist there with that number anymore(but it still shows up). I will attach here a link of map because i deleted my business already on that email,location.

https://www.google.com/search?q=yulia%20embon%20photography&rlz=1C5CHFA_enUS749US749&oq=yulia+embon+...

 

Yulia Embon Photography 305 503 3424  is correct and exict with that number and address.

https://business.google.com/b/117118300307943624908/dashboard/l/14707267103290023242

 

Would you mind to help me and let me know what should i do and how to make this old location be gone.

Thank you so much

Yulia